With AI to peak performance: CiS electronic digitizes customer service and manufacturing with neuland.ai HUB

Krefeld / Cologne, 10 February 2026
CiS electronic GmbH, a leading systems supplier for connectivity technology, has taken a decisive step in the digitalisation of its processes through collaboration with AI technology company neuland.ai AG. By introducing the neuland.ai HUB, a secure and scalable AI platform, the family-owned company is positioning itself as a technology leader and pioneer in the digital transformation of cable assembly. As an AI First company, CiS is taking a leading role in the application and further development of AI technologies in the industry, thereby setting new standards in innovation and efficiency.

CiS electronic GmbH operates daily in a highly complex environment of demanding manufacturing processes and an exceptionally broad product range. In addition to handling numerous customer enquiries and technical documentation, the multitude of individual product requirements involves significant administrative effort. To make existing knowledge even more usable across departments, further improve service quality, secure competitiveness, and relieve employees of routine tasks, CiS electronic has opted to deploy the neuland.ai HUB. This innovative AI platform centralises company-wide knowledge and enables significant productivity gains while maintaining the highest data protection and compliance standards.

“With the neuland.ai HUB, we have created a central and powerful platform that consolidates our corporate knowledge and makes both our customer service and our manufacturing processes considerably more efficient. This allows our employees to focus on the essential tasks: innovation and customer satisfaction,” says Martin Wöllner, CEO of CiS electronic GmbH.

Karl-Heinz Land, CEO and founder of neuland.ai, underlines the strategic importance of the partnership: “CiS electronic is an AI First company and impressively demonstrates how the use of AI technologies in connectivity technology and cable assembly can be pioneering for the industry. With its pioneering role and courage for digitalisation, CiS proves that innovation and sustainability are not a contradiction—quite the opposite: AI makes it possible to promote talent while significantly increasing the company’s efficiency at the same time.”

At the heart of the transformation is the introduction of the AI-supported neuland.ai HUB, which provides specialised assistants for different use cases. Customer service in particular benefits from targeted support in the automated answering of standard enquiries and the research of technical details. Integration into the existing ERP system ensures a seamless flow of information and enables real-time analysis of product and manufacturing data. With the industry-specific adaptation of AI models and secure on-premise implementation, CiS electronic stands out as a driver of innovation in the field of cable assembly.

The results speak for themselves: by using the neuland.ai solution, the time required for document review was reduced from several hours to just a few minutes—saving up to 80% per document. Employees at CiS benefit from relief in time-consuming administrative processes and can deploy their expertise precisely where it creates the greatest added value: in projects and tasks that directly contribute to the company’s innovative strength.

The transformation at CiS electronic is a success story, but one that is far from complete. The company is currently working to expand the deployment possibilities of the neuland.ai HUB to additional business areas such as quality management and procurement. The aim is to continuously optimise existing AI solutions and fully leverage their potential.

Through the structured approach to implementing the neuland.ai HUB and the intensive collaboration between CiS electronic and neuland.ai, the foundation for a successful digital transformation has been created. Clear goal definition, prioritisation of relevant use cases, and targeted involvement of employees led to high acceptance and smooth implementation. With this partnership, CiS is setting standards for innovation and efficiency in connectivity technology and showing how companies can successfully lead into the future through an AI First strategy.

About CiS electronic GmbH
CiS electronic GmbH is part of the CiS Group, headquartered in Krefeld, and has positioned itself for over 50 years as a recognised brand supplier for cable assembly, systems technology, human-machine interfaces (HMI), and electromechanical assemblies. Customers from sectors such as automation, mechanical engineering, medical technology, transport and rail technology, energy and environmental technologies, as well as defence technology and aerospace rely on the highest quality, manufacturing depth, speed, and reliability.

CiS is particularly valued for its active contribution to optimising the total cost of ownership and thereby strengthening its customers’ competitiveness. From the customer perspective, CiS is now one of the leading companies in the market and continues to systematically expand this top position. CiS also sets standards as an employer and regularly achieves top marks in international audits, significantly above the industry standard.
Further information: www.cis.de

About neuland.ai AG
neuland.ai AG, based in Cologne, is a leading AI technology company that has developed the neuland.ai HUB, a secure and scalable AI platform. With extensive expertise in AI projects and digital transformation, neuland.ai offers reliable and trustworthy AI solutions tailored to the individual needs of its customers. The AI platform has already been successfully deployed thousands of times across industries and enables customers to achieve productivity gains, automated processes, and secure AI use. With more than 50 employees, neuland.ai pursues the goal of making AI “Made in Germany” usable and strengthening the long-term digital competitiveness of business and public administration. Further information: www.neuland.ai