Assistants /

Citizen Communication Assistant

Citizen Communication Assistant

Classifies enquiries, prioritises cases and produces well-founded draft responses.

Up to 65% less processing time

Improve service quality

Improve service quality

Challenges

  • High request volumes

  • Inconsistent responses

  • Incorrect routing

What it does

  • Enquiry classification

  • Draft replies

  • Routing

  • Suggestions

  • Documentation

Impact on the business

  • Faster response times

  • Higher service quality

Description

The Citizen Communication Assistant analyses incoming enquiries in the context of your knowledge bases and processes. It identifies urgencies, suggests routing, and creates verified draft responses. Agentic workflows ensure forwarding, documentation, and follow-up reminders – securely integrated into existing systems.

Industries

Administration

Roles

Citizen Services Specialist

Administrative specialist

Relevant for

Citizens' Office, Service Centre, Front Office

Use cases

Customer communication

Documents

Process automation

Prices

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