With AI to peak performance: CiS electronic digitizes customer service and manufacturing with neuland.ai HUB

PRESS RELEASE

With AI to peak performance: CiS electronic digitalises customer service and manufacturing with neuland.ai HUB

Krefeld / Cologne, 10 February 2026
CiS electronic GmbH, a leading systems supplier for connection technology, has taken a decisive step in the digitalisation of its processes by collaborating with the AI technology company neuland.ai AG. With the introduction of the neuland.ai HUB, a secure and scalable AI platform, the family-owned company is positioning itself as a technology leader and pioneer in the digital transformation of cable assembly. As an AI First company, CiS is taking a leading role in the application and further development of AI technologies in the industry, setting new standards in innovation and efficiency.

CiS electronic GmbH operates daily in a highly complex environment of demanding manufacturing processes and an exceptionally wide variety of products. In addition to handling numerous customer enquiries and technical documentation, the multitude of individual product requirements demands a high level of administrative effort. In order to make existing knowledge even more accessible across departments, to further increase service quality, to secure competitiveness, and to relieve employees of routine tasks, CiS electronic chose to use the neuland.ai HUB. This innovative AI platform centralises company-wide knowledge and enables crucial productivity gains while complying with the highest data protection and compliance standards.

“With the neuland.ai HUB, we have created a central and powerful platform that bundles our company knowledge and makes both our customer service and our manufacturing processes significantly more efficient. This allows our employees to focus on essential tasks: innovation and customer satisfaction,” says Martin Wöllner, CEO of CiS electronic GmbH.

Karl-Heinz Land, CEO and founder of neuland.ai, underscores the strategic importance of the partnership: “CiS electronic is an AI First company and impressively demonstrates how the use of AI technologies in connection technology and cable assembly can be pioneering for the industry. With their pioneering role and their courage to digitalise, CiS proves that innovation and sustainability are not mutually exclusive – on the contrary: AI makes it possible to nurture talent and simultaneously increase the company’s efficiency significantly.”

At the core of the transformation is the introduction of the AI-powered neuland.ai HUB, which provides specialized assistants for different use cases. Customer service, in particular, benefits from targeted support in answering standard enquiries automatically and researching technical details. Integration into the existing ERP system ensures a seamless flow of information and enables real-time analysis of product and manufacturing data. With the industry-specific customisation of the AI models and secure on-premise implementation, CiS electronic stands out as an innovation driver in the field of cable assembly.

The results speak for themselves: by implementing the neuland.ai solution, the time required for document verification was reduced from several hours to just a few minutes – a saving of up to 80% per document. Employees at CiS benefit from being relieved of time-consuming administrative processes and can focus their expertise where it creates the greatest value: on projects and tasks that directly contribute to the company’s innovative strength.

The transformation at CiS electronic is a success story, but it is far from complete. The company is currently working on extending the use cases of the neuland.ai HUB to other business units, such as quality management and purchasing. The goal is to continuously optimise existing AI solutions and fully exploit their potential.

The structured approach to implementing the neuland.ai HUB and the intensive collaboration between CiS electronic and neuland.ai established the foundation for a successful digital transformation. The clear definition of goals, the prioritisation of relevant use cases, and the targeted involvement of employees led to high acceptance and a smooth introduction. Through this partnership, CiS sets standards for innovation and efficiency in connection technology and shows how companies can successfully lead into the future with an AI First strategy.

About CiS electronic GmbH
CiS electronic GmbH is part of the CiS Group based in Krefeld and has positioned itself for over 50 years as a recognized brand supplier of cable assemblies, system technology, Human-Machine Interfaces (HMI), and electromechanical assemblies. Customers from sectors such as automation, mechanical engineering, medical technology, transport and railway technology, energy and environmental technologies, as well as defence and aerospace technology rely on the highest quality, depth of manufacturing, as well as speed and reliability.

CiS’s active contribution to optimising the Total Cost of Ownership and thereby strengthening the competitiveness of its customers is particularly valued. From a customer perspective, CiS is today among the leading companies in the market and continues to consistently expand this peak position. CiS also sets standards as an employer, regularly achieving top scores in international audits, well above the industry standard.
Further information: www.cis.de

About neuland.ai AG
neuland.ai AG, based in Cologne, is a leading AI technology company that developed a secure and scalable AI platform with the neuland.ai HUB. With extensive expertise in AI projects and digital transformation, neuland.ai offers reliable and trustworthy AI solutions that are individually tailored to their customers' needs. The AI platform is already successfully in use thousands of times across various industries, enabling customers to achieve productivity gains, automated processes, and secure AI adoption. With over 50 employees, neuland.ai pursues the goal of making AI “Made in Germany” usable and strengthening the digital competitiveness of business and public administration in the long term. Further information: www.neuland.ai