AI Chat

One sentence is enough.

The chat picks the tool and the source.

The AI chat in the neuland.ai HUB queries systems such as SharePoint, Confluence, your CRM or your databases itself and names the source for every statement. You get the result as Excel, Word, email or Teams post, and it is only sent after your approval.

Talk to us

neuland.ai HUB · Chat

and more systems

Nordhafen has been waiting three days for an answer: what delivery time did we promise, and where does the current order break it?

Tools chosen automatically

SharePoint · Contract Nordhafen 2025read
Confluence · Customer service manualread
Salesforce CRM · Order Nordhafenread

The 2025 contract guarantees a delivery time of 10 working days ^[1]. According to the manual, custom-made products are an exception with 15 working days ^[2]; the current order, however, is standard goods and has already been open for 12 working days ^[3]. Suggestion: explain the delay to the customer and offer a credit note.

[1]Contract Nordhafen 2025 · § 4 Delivery times
[2]Customer service manual · ch. 3
[3]Order Nordhafen · Status

Turn this into a draft reply and invite sales and customer service to a meeting on Thursday.

SharePoint · Template_reply_letter.docxread
Outlook · Invitation for Thu 10/8, 10:00 AMDraft

The draft reply follows your template from SharePoint. The invitation is ready; it only goes out once you approve it.

Reply_draft.docxWord · based on your template

Invitation

Draft

To: Nordhafen sales team, Customer service
Subject: Customer meeting Nordhafen on Thursday
Event: Thu, Oct 8, 10:00 AM
Attachment: Reply_draft.docx

Awaiting your approvalApprove

Allgemeine KI‑Chats kennen Ihr Unternehmen nicht. Die Antworten liegen in Ihren eigenen Systemen.

Contracts, customer data, manuals, and much more live in systems like SharePoint, CRM, or Confluence, and your access rights apply there. A general AI chat sees none of it; the AI Chat in the neuland.ai HUB reads there with exactly the permissions of the person asking.

Example: customer service

Every detail leads to its source.

Contract, manual, and CRM, word for word.

Every detail leads to its source.

Contract, manual, and CRM, word for word.

Customer service at Brenntal Antriebstechnik GmbH is preparing Thursday's meeting with Nordhafen Maschinenbau AG. Below the answer are the verbatim excerpts: section 4 of the contract, chapter 3 of the manual, and the order status from the CRM.

Prepare complaint

EU operation

What delivery time did we promise Nordhafen, and where does the current order break it?

The 2025 contract guarantees a delivery time of 10 working days ^[1]. According to the manual, custom‑made products are an exception with 15 working days ^[2]; the current order, however, is standard goods and has already been open for 12 working days ^[3]. Suggestion: explain the delay to the customer and offer a credit note.

Source [1]

SharePoint · Contract Nordhafen 2025

Section 4 Delivery times

Delivery time of 10 working days from receipt of order

Source [2]

Confluence · Customer service manual

Chapter 3 Custom-made products

For custom-made products, a delivery time of 15 working days applies.

Source [3]

Salesforce CRM · Order Nordhafen

Order date and status

Standard goods, order open for 12 working days

Tool choice

The chat chooses which system answers.

No one needs to know where things are.

The chat chooses which system answers.

No one needs to know where things are.

Each person connects their accounts once. After that, the chat decides for every question whether SharePoint, Confluence, the CRM, or the database answers, for example. The web only comes in when you turn on web search.

“Which contracts are active for Nordhafen?”

Chosen: SharePoint · Confluence · OneDrive

“Which contracts are active for Nordhafen?”

Contract documents from SharePoint, the manual from Confluence, templates from OneDrive: the chat pulls every detail from the system where it is maintained, and names it.

“How many open orders does Nordhafen have?”

Chosen: SQL database

“How many open orders does Nordhafen have?”

The chat queries your customer database directly and analyzes the result: table, chart, deviation. The number comes from the system, not from yesterday's export.

“Send an invite for the customer meeting on Thursday.”

Chosen: Outlook

“Send an invite for the customer meeting on Thursday.”

The answer becomes the invitation. The chat shows the meeting and email as a preview; neither goes out until you confirm.

“/Support Wissenshelfer”

Brought in with “/”

“/Support Wissenshelfer”

With a slash, you bring agents into the ongoing conversation, one or several in a row. They know the whole history; the Support Wissenshelfer, for example, creates a draft reply for the Nordhafen complaint based on the manual. No one has to explain the background twice.

“Which contracts are active for Nordhafen?”

Chosen: SharePoint · Confluence · OneDrive

Contract documents from SharePoint, the manual from Confluence, templates from OneDrive: the chat pulls every detail from the system where it is maintained, and names it.

“How many open orders does Nordhafen have?”

Chosen: SQL database

The chat queries your customer database directly and analyzes the result: table, chart, deviation. The number comes from the system, not from yesterday's export.

“Send an invite for the customer meeting on Thursday.”

Chosen: Outlook

The answer becomes the invitation. The chat shows the meeting and email as a preview; neither goes out until you confirm.

“/Support Wissenshelfer”

Brought in with “/”

“Which contracts are active for Nordhafen?”

Chosen: SharePoint · Confluence · OneDrive

Contract documents from SharePoint, the manual from Confluence, templates from OneDrive: the chat pulls every detail from the system where it is maintained, and names it.

“How many open orders does Nordhafen have?”

Chosen: SQL database

The chat queries your customer database directly and analyzes the result: table, chart, deviation. The number comes from the system, not from yesterday's export.

“Send an invite for the customer meeting on Thursday.”

Chosen: Outlook

The answer becomes the invitation. The chat shows the meeting and email as a preview; neither goes out until you confirm.

“/Support Wissenshelfer”

Brought in with “/”

Result

The answer lands where your team keeps working.

As a file, email, post, or page.

The answer lands where your team keeps working.

As a file, email, post, or page.

The answer becomes what your team needs next, for example the overview as Excel, the draft as Word or PDF, the email in Outlook, the post in Teams, the page in Confluence, or the text for your website. Every result goes out only once you confirm it.

Customer_list.xlsx

Nordhafen · Gutschrift offen

Bauer KG · Antwort fehlt

The customer list

All open requests with contract, status, and commitment, as Excel or CSV, ready to import into the next tool.

Reply_draft.docx

Antwort an Nordhafen Maschinenbau AG

Lieferzeit laut Vertrag: 10 Werktage

The draft reply

The reply for Thursday and the summary for division management, as Word or PDF.

Betreff

Delivery time for your order

An: Nordhafen Maschinenbau AG

Anhang: Antwortentwurf.docx

The email to the customer

The reply as an email in Outlook, with subject and attachment. It goes out only when you click Send.

Teams-Beitrag

Kanal: Kundenservice

Anhang: Kundenliste.xlsx

The Teams post

After your confirmation, the chat posts the list to the customer service Teams channel, with a link to the file.

Summary Nordhafen

Quellen: Vertrag, CRM, Handbuch

Mit Datum und Fundstelle

The Confluence page

The summary as a page in the customer service space, with sources and date, so the team can find it again.

FAQ: Delivery time for standard goods

Lieferzeit: 10 Werktage ab Bestelleingang

Status: zur Freigabe

The text for the website

The clarified answer as an FAQ entry for your website, ready for approval in your content management system.

Control

One chat for everyone.

With the approvals of your admins.

One chat for everyone.

With the approvals of your admins.

Admins enable models, tools and integrations per group and set a default model. After that, everyone works with exactly these approvals, signed in via your existing directory.

Models

Your choice

You choose from the models your admins approve, per chat, and can switch even mid-conversation; in Auto mode, the chat chooses on its own, based on the complexity of the question.

Permissions

Per person

The chat reads contracts, manuals, orders, and more in systems like SharePoint, Confluence, or the CRM with the permissions of the person asking; whatever they may not see there stays hidden in the chat too.

Training

Excluded

Contracts, customer requests, and chat histories are never used to train language models.

Web search

Off until you turn it on

Without the toggle, the chat answers only from your systems and documents.

Among other things, a DPA under Art. 28 GDPR, TOMs, a DORA addendum, and the ISO 27001 certificate are available for download in the Trust Center.

Documentation in the Trust Center

FAQ

What your rollout team wants to know first.

Why not just approve a public AI chat?

Because it doesn't know your systems and doesn't check your permissions. The AI Chat in the neuland.ai HUB answers from systems like SharePoint, Confluence, your CRM, or your databases, with the login and access rights that already apply there to the person asking. Your data is never used to train language models.

Why not just approve a public AI chat?

Which systems does the chat query, and which can be added?

Ready to use are, among others, Outlook, Teams, SharePoint, OneDrive, Jira, Confluence, GitHub, Nextcloud, HubSpot, Salesforce CRM, Fireflies.ai and SQL databases. We connect systems such as ERP, DMS or your own specialist applications via interfaces as an additional service, including legacy systems; internal tools can also be connected via your own MCP servers, enabled per person.

Which systems does the chat query, and which can be added?

What does the chat do when information is missing?

It asks before filling a gap. You see live in the history which system it is reading, and every statement from your systems carries its source.

What does the chat do when information is missing?

It asks before filling a gap. You see live in the history which system it is reading, and every statement from your systems carries its source.

How does the whole workforce get into the chat?

Through your existing sign-in: single sign-on via your identity provider, groups from your directory. Our Customer Success team creates an onboarding plan that starts with the questions your teams already ask today.

How does the whole workforce get into the chat?

Can the chat create Excel and Word files from our templates?

Yes. It writes lists as Excel or CSV and texts as Word or PDF, straight from the conversation; it uses templates from SharePoint as models.

Can the chat create Excel and Word files from our templates?

Yes. It writes lists as Excel or CSV and texts as Word or PDF, straight from the conversation; it uses templates from SharePoint as models.

Can the chat send emails or posts on its own?

No. The chat first shows emails and meetings as a preview; neither goes out until you confirm. The same applies to Teams posts and Confluence pages.

Can the chat send emails or posts on its own?

No. The chat first shows emails and meetings as a preview; neither goes out until you confirm. The same applies to Teams posts and Confluence pages.

How do I bring agents into an ongoing conversation?

Type a slash in the input field to bring in one or more agents. They know the whole history, so no one has to explain the background twice. Only agents shared with you are available.

How do I bring agents into an ongoing conversation?

Type a slash in the input field to bring in one or more agents. They know the whole history, so no one has to explain the background twice. Only agents shared with you are available.

Does the chat access the internet?

Only if you turn on web search. Without the toggle, the chat answers exclusively from your systems and documents.

Does the chat access the internet?

Only if you turn on web search. Without the toggle, the chat answers exclusively from your systems and documents.

Who decides which models the chat uses?

Your admins enable models, tools and integrations per group and set a default model. You choose among the enabled models per chat and can switch mid-conversation; in Auto mode the chat chooses itself, depending on the complexity of the question.

Who decides which models the chat uses?

Ask once.

The chat searches all your systems.

We show you live, with your own question.

Talk to us

After your request

You name a question and the systems behind it

We show it live in the neuland.ai HUB, with sample data

You learn which integrations you need first