Freight forwarding, transport and contract logistics
Every shipment runs through several systems.
Document sets, customs checks, a fault code on the tractor unit, a delayed shipment: agents read systems such as TMS, customs software and workshop system and submit a draft, audit trail or customer message for approval.
neuland.ai HUB · Freight forwarding
- and more systems
Export shipment SND-26-481310 to Oslo for Kessler Armaturen GmbH: please create the document set and check the values.
Tools chosen automatically
- TMS · Shipment SND-26-481310read
- ERP · Order from Kessler Armaturen GmbHread
- ERP · Item master data for the 5 line itemsread
- TMS · Packages and weightread
- DMS · Draft document setDraft
The document set is ready as a draft, every field with its source [1] [2]. Packages and goods value match: 6 pallets, €38,640 [1] [2]. On weight, the TMS shows 3,420 kg, above the item master total of 3,385 kg; both values are flagged [4]. For line item 5, the item master has no tariff code, so the field stays empty [3].
- [1]Shipment SND-26-481310 · 6 pallets, 3,420 kg
- [2]Order Kessler Armaturen · 5 line items, €38,640
- [3]Item master · Line item 5 without tariff code
- [4]Packages · 3,420 kg, item master 3,385 kg
Kessler's email includes a packaging instruction. Is it in the delivery note?
- Outlook · Order email Kessler Armaturenread
- DMS · Draft delivery noteread
No. The instruction not to stack the pallets appears only in the email [1]. It is not in the TMS or the draft delivery note [2]. Please add it before you sign off the set. Signing the consignment note stays with you.
- [1]Order email Kessler Armaturen · Paragraph 2
- [2]Draft delivery note · Notes field empty
- done: Commercial invoice, packing list, delivery note, CMR consignment note
- done: Data record for the declaration
- done: Packages and goods value consistent
- open: Weight: TMS 3,420 kg, item master 3,385 kg
- open: Tariff code for line item 5 missing
- open: Add packaging instruction
- question: Sign-off by the freight forwarding specialist
Export shipment SND-26-481402 to Basel, 18 invoice line items from Kessler Armaturen GmbH. What do I need to look at closely before filing the declaration?
- DMS · Commercial invoice RE-2026-5602
- ERP · Item master for 18 line items
- Customs software · Draft export declaration
- DMS · Suppliers' proofs of preferential origin
- SharePoint · Audit trail SND-26-481402
Three of 18 line items need your attention; 15 are consistent across invoice, declaration and item master [1] [3]. Line item 13, an assembly: the item master does not yield a tariff code [2]. Line item 16: the invoice states €1,240, the declaration €1,420 [1] [3]. Line item 7 lists Germany as origin, but no proof of preferential origin is on file, so it stays open [4].
- DMS · Commercial invoice RE-2026-5602 · 18 line items
- ERP · Item master · Line item 13 without tariff code
- Customs software · Draft declaration SND-26-481402 · Item 16, €1,420
- DMS · Proofs of preferential origin · Line item 7 not on file
Which tariff code applies to the assembly in line item 13?
- ERP · Item master · Assembly, line item 13
- SharePoint · File audit trail
I don't decide that. The item master yields no code for the assembly [1]. Your foreign trade specialist determines which one applies, if necessary through a Binding Tariff Information ruling. The audit trail for all 18 line items is ready; your customs specialist files the declaration.
- ERP · Item master · Line item 13 · Tariff code empty
- Audit trail SND-26-481402 · Excel
- Line item · Finding
- Item 7, origin · Proof missing
- Item 13, assembly · Tariff code open
- Item 16, value · €1,420 instead of €1,240
- 15 further line items · consistent
- The customs specialist files the declaration
Tractor unit 4471 is stopped on the A2 near Hanover with fault code 3217. What does the code mean, and where should it go?
- Fleet management · Vehicle 4471
- Manufacturer documentation · Fault code 3217
- Damage history · Workshop orders, 24 months
- Fleet management · Authorized workshops along the A2
- Workshop system · Initial assessment
According to the manufacturer documentation, code 3217 reports a fault in the dosing module of the exhaust aftertreatment system [1]. The same components were already worked on in March 2026: the dosing pump was replaced [2]. That makes this a repeat fault, and it leads the assessment. The nearest suitable authorized workshop is Hannover-Anderten, 27 km away, accepting vehicles today from 1:00 PM [3].
- Manufacturer documentation · Fault code 3217 · Chapter 7.4
- Damage history · Workshop order March 2026 · Dosing pump
- Fleet management · Workshop directory · Authorized workshop Hannover-Anderten
Can the driver keep going to the workshop?
- Manufacturer documentation · Fault code 3217 · Operating notes
I don't assess that. Clearance to continue driving comes from the workshop [1]. I'll give you the initial assessment; workshop coordination decides on the appointment and a replacement vehicle. I only see work by independent garages in the history if it is recorded in the workshop system.
- Manufacturer documentation · Fault code 3217 · Operation section
- Workshop system · Initial assessment tractor unit 4471
- Code: 3217, dosing module exhaust aftertreatment
- History: same area, dosing pump March 2026
- Workshop: authorized workshop Hannover-Anderten, 27 km
- Drop-off: today from 1:00 PM
- Workshop coordination decides on appointment and replacement vehicle
- Clearance to continue driving comes from the workshop.
Which of today's shipments are delayed, and which consignees do we need to notify?
- Shipment tracking · Scans of active shipments
- Shipment tracking · Overdue scans
- Telematics · Last confirmed location
- CRM · Consignees' contact preferences
- Outlook · Draft customer messages
Of 8,400 parcels, 60 are delayed: their next scan is overdue [1]. One example is delivery 88431 to Hartley Supplies Ltd: last handled at the Calais transshipment point, new arrival Thursday 10:00 AM [2] [3]. A contact preference is on file for 58 consignees [4]; for two it is missing. For 4 shipments the scan is missing with no apparent reason; Operations will clarify on site.
- Shipment tracking · Today's scans · 8,400 parcels, 60 overdue
- Shipment tracking · Delivery 88431 · Last scan transshipment Calais
- Telematics · Transport 88431 · Vehicle position
- CRM · Consignee contacts · Contact preference
Does Hartley Supplies get a credit note?
- Shipment tracking · Delivery 88431 · Delay
- Outlook · Message to Hartley Supplies Ltd
I don't weigh that up. Your shipment tracking specialist decides on a credit note or replacement delivery [1]. The draft only states the reason, the new date and the shipment number; the other drafts are ready for review.
- Shipment tracking · Delivery 88431 · Delayed since yesterday
- Outlook · Message to the consignee
- To: Hartley Supplies Ltd
- Subject: Delivery 88431, new arrival
- Reason: transshipment Calais, scan overdue
- New arrival: Thursday 10:00 AM
- Awaiting approval by Customer Service
- Approve
Example · One shipment, six stations
Shipment SND-26-481207 from Kessler Armaturen GmbH, Duisburg to Birmingham, station by station: from the loaded trailer at dock 7 to customs preference at the consignee.
Who else is waiting on documents
Costing is waiting for the analyzed volume data, the shipper for its CO2 report, the consignee for the arrival time, the electric fleet for its funding. Agents turn requirements specifications, data from the transport management system (TMS), funding programs and other sources into a draft.
Example · Read yes, send only after OK
For SND-26-481207, the agent reads the export declaration in the customs software, invoice and packing list in the DMS and the status in the TMS, with the permissions admins set per customer and agent. The email to the shipper only goes out after customs clearance's OK.
Data from TMS, WMS, Customs software, DMS, SharePoint etc. flows through neuland.ai HUB to Outlook, TMS, Microsoft Teams etc.
Ready in the Agent Library
From customs to workshop coordination: eight of dozens of agents for freight forwarding and logistics.
Consignment Note Agent
60%
less manual effort
Creates and checks freight and accompanying documents automatically.
Logistics
Freight forwarding, customs clearance
Customs Compliance Agent
50%
less review effort
Checks customs and foreign trade documents in a structured way.
Logistics
Customs, foreign trade
Fleet Knowledge Agent
50%
shorter downtime
Searches manufacturer manuals and damage history and delivers an initial assessment and workshop.
Logistics
Fleet management, workshop coordination
Shipment Tracking Agent
40%
fewer service requests
Structures tracking data and informs customers proactively.
Logistics
Customer Service, e-commerce
Route Feasibility Agent
50%
faster initial consultation
Checks range, charging infrastructure and driving times and recommends the vehicle.
Logistics
Sales, dispatch, fleet consulting
CO2 Emissions Report Agent
up to 70%
less reporting effort
Generates the customer-ready emissions report for sustainability reporting from the transport data.
Logistics
Sustainability, sales, account management
Board Report Agent
up to 70%
less reporting effort
Condenses fleet KPIs into an annotated draft report for the board.
Logistics
Management, controlling
Funding Scanner Agent
60%
less research time
Continuously matches the funding landscape against specific projects, including discontinued programs.
Logistics
Funding, finance, management
Figures are based on comparable projects and are not a guarantee.
Contract logistics for many shippers
In contract logistics, your teams work for many shippers at once. On request, admins separate them into their own tenants and assign permissions per customer, site and agent.
Deployment
Shipment, customer and customs data stay in EU data centers or in your own infrastructure, your choice.
Permissions
A shipper's team sees only its own shipments and rates; granular permissions and tenant isolation.
Training
Freight rates, shipment data and customer correspondence are never used to train language models.
Documentation
An information security management system (ISMS) certified to ISO 27001, a data processing agreement (DPA) under Art. 28 GDPR and documented technical and organizational measures (TOMs), including for your shippers' supplier assessments.
DPA, TOMs and certificates are available for download in the Trust Center.
Visit the Trust Center
What customs clearance and IT want to know
AEO stands for Authorized Economic Operator, TMS for transport management system.
Your last non-EU shipment is the test case.
Every discrepancy with its source.
Invoice, packing list, CMR consignment note and export declaration of one shipment are enough. Then we discuss how your systems, such as TMS and customs software, are connected.
Talk to us
After your request
01
You choose a completed non-EU shipment
02
We reconcile invoice, packing list, CMR consignment note and export declaration in the neuland.ai HUB
03
You receive the discrepancy list for this shipment