Every shipment runs through several systems. The agent reads them together.
Document sets, customs checks, a fault code on the tractor unit, a delayed shipment: agents read systems such as TMS, customs software and workshop system and submit a draft, audit trail or customer message for approval.
neuland.ai HUB · Freight forwarding
- and more systems
Export shipment SND-26-481310 to Oslo for Kessler Armaturen GmbH: please create the document set and check the values.
Tools chosen automatically
- TMS · Shipment SND-26-481310read
- ERP · Order from Kessler Armaturen GmbHread
- ERP · Item master data for the 5 line itemsread
- TMS · Packages and weightread
- DMS · Draft document setDraft
The document set is ready as a draft, every field with its source [1] [2]. Packages and goods value match: 6 pallets, €38,640 [1] [2]. On weight, the TMS shows 3,420 kg, above the item master total of 3,385 kg; both values are flagged [4]. For line item 5, the item master has no tariff code, so the field stays empty [3].
- [1]Shipment SND-26-481310 · 6 pallets, 3,420 kg
- [2]Order Kessler Armaturen · 5 line items, €38,640
- [3]Item master · Line item 5 without tariff code
- [4]Packages · 3,420 kg, item master 3,385 kg
Kessler's email includes a packaging instruction. Is it in the delivery note?
- Outlook · Order email Kessler Armaturenread
- DMS · Draft delivery noteread
No. The instruction not to stack the pallets appears only in the email [1]. It is not in the TMS or the draft delivery note [2]. Please add it before you sign off the set. Signing the consignment note stays with you.
- [1]Order email Kessler Armaturen · Paragraph 2
- [2]Draft delivery note · Notes field empty
- done: Commercial invoice, packing list, delivery note, CMR consignment note
- done: Data record for the declaration
- done: Packages and goods value consistent
- open: Weight: TMS 3,420 kg, item master 3,385 kg
- open: Tariff code for line item 5 missing
- open: Add packaging instruction
- question: Sign-off by the freight forwarding specialist
Export shipment SND-26-481402 to Basel, 18 invoice line items from Kessler Armaturen GmbH. What do I need to look at closely before filing the declaration?
- DMS · Commercial invoice RE-2026-5602
- ERP · Item master for 18 line items
- Customs software · Draft export declaration
- DMS · Suppliers' proofs of preferential origin
- SharePoint · Audit trail SND-26-481402
Three of 18 line items need your attention; 15 are consistent across invoice, declaration and item master [1] [3]. Line item 13, an assembly: the item master does not yield a tariff code [2]. Line item 16: the invoice states €1,240, the declaration €1,420 [1] [3]. Line item 7 lists Germany as origin, but no proof of preferential origin is on file, so it stays open [4].
- DMS · Commercial invoice RE-2026-5602 · 18 line items
- ERP · Item master · Line item 13 without tariff code
- Customs software · Draft declaration SND-26-481402 · Item 16, €1,420
- DMS · Proofs of preferential origin · Line item 7 not on file
Which tariff code applies to the assembly in line item 13?
- ERP · Item master · Assembly, line item 13
- SharePoint · File audit trail
I don't decide that. The item master yields no code for the assembly [1]. Your foreign trade specialist determines which one applies, if necessary through a Binding Tariff Information ruling. The audit trail for all 18 line items is ready; your customs specialist files the declaration.
- ERP · Item master · Line item 13 · Tariff code empty
- Audit trail SND-26-481402 · Excel
- Line item · Finding
- Item 7, origin · Proof missing
- Item 13, assembly · Tariff code open
- Item 16, value · €1,420 instead of €1,240
- 15 further line items · consistent
- The customs specialist files the declaration
Tractor unit 4471 is stopped on the A2 near Hanover with fault code 3217. What does the code mean, and where should it go?
- Fleet management · Vehicle 4471
- Manufacturer documentation · Fault code 3217
- Damage history · Workshop orders, 24 months
- Fleet management · Authorized workshops along the A2
- Workshop system · Initial assessment
According to the manufacturer documentation, code 3217 reports a fault in the dosing module of the exhaust aftertreatment system [1]. The same components were already worked on in March 2026: the dosing pump was replaced [2]. That makes this a repeat fault, and it leads the assessment. The nearest suitable authorized workshop is Hannover-Anderten, 27 km away, accepting vehicles today from 1:00 PM [3].
- Manufacturer documentation · Fault code 3217 · Chapter 7.4
- Damage history · Workshop order March 2026 · Dosing pump
- Fleet management · Workshop directory · Authorized workshop Hannover-Anderten
Can the driver keep going to the workshop?
- Manufacturer documentation · Fault code 3217 · Operating notes
I don't assess that. Clearance to continue driving comes from the workshop [1]. I'll give you the initial assessment; workshop coordination decides on the appointment and a replacement vehicle. I only see work by independent garages in the history if it is recorded in the workshop system.
- Manufacturer documentation · Fault code 3217 · Operation section
- Workshop system · Initial assessment tractor unit 4471
- Code: 3217, dosing module exhaust aftertreatment
- History: same area, dosing pump March 2026
- Workshop: authorized workshop Hannover-Anderten, 27 km
- Drop-off: today from 1:00 PM
- Workshop coordination decides on appointment and replacement vehicle
- Clearance to continue driving comes from the workshop.
Which of today's shipments are delayed, and which consignees do we need to notify?
- Shipment tracking · Scans of active shipments
- Shipment tracking · Overdue scans
- Telematics · Last confirmed location
- CRM · Consignees' contact preferences
- Outlook · Draft customer messages
Of 8,400 parcels, 60 are delayed: their next scan is overdue [1]. One example is delivery 88431 to Hartley Supplies Ltd: last handled at the Calais transshipment point, new arrival Thursday 10:00 AM [2] [3]. A contact preference is on file for 58 consignees [4]; for two it is missing. For 4 shipments the scan is missing with no apparent reason; Operations will clarify on site.
- Shipment tracking · Today's scans · 8,400 parcels, 60 overdue
- Shipment tracking · Delivery 88431 · Last scan transshipment Calais
- Telematics · Transport 88431 · Vehicle position
- CRM · Consignee contacts · Contact preference
Does Hartley Supplies get a credit note?
- Shipment tracking · Delivery 88431 · Delay
- Outlook · Message to Hartley Supplies Ltd
I don't weigh that up. Your shipment tracking specialist decides on a credit note or replacement delivery [1]. The draft only states the reason, the new date and the shipment number; the other drafts are ready for review.
- Shipment tracking · Delivery 88431 · Delayed since yesterday
- Outlook · Message to the consignee
- To: Hartley Supplies Ltd
- Subject: Delivery 88431, new arrival
- Reason: transshipment Calais, scan overdue
- New arrival: Thursday 10:00 AM
- Awaiting approval by Customer Service
- Approve
Example · One shipment, six stations
Documents checked while the trailer is at the gate. Not at the border.
Shipment SND-26-481207 from Kessler Armaturen GmbH, Duisburg to Birmingham, station by station: from the loaded trailer at dock 7 to customs preference at the consignee.
Who else is waiting on documents
Tenders, shipment status, CO2 reports and funding: four of these agents at work, each with the first draft.
Costing is waiting for the analyzed volume data, the shipper for its CO2 report, the consignee for the arrival time, the electric fleet for its funding. Agents turn requirements specifications, data from the transport management system (TMS), funding programs and other sources into a draft.
Tender
Ausschreibungs AgentA shipper tenders 240 lanes: the Ausschreibungs Agent reads the requirements specification and volume data, flags the mandatory criteria and creates the draft bid. Your costing team sets the rates.
Example · Read yes, send only after OK
TMS and customs software stay. The agent reconciles between them.
For SND-26-481207, the agent reads the export declaration in the customs software, invoice and packing list in the DMS and the status in the TMS, with the permissions admins set per customer and agent. The email to the shipper only goes out after customs clearance's OK.
Data from TMS, WMS, Customs software, DMS, SharePoint etc. flows through neuland.ai HUB to Outlook, TMS, Microsoft Teams etc.
Ready in the Agent Library
Ready-made agents for freight forwarding, transport and contract logistics. Adopt them and adapt them to dispatch and customs.
From customs to workshop coordination: eight of dozens of agents for freight forwarding and logistics.
Contract logistics for many shippers
Each shipper stays in its own tenant. Only its team sees its rates.
In contract logistics, your teams work for many shippers at once. On request, admins separate them into their own tenants and assign permissions per customer, site and agent.
DPA, TOMs and certificates are available for download in the Trust Center.
What customs clearance and IT want to know
Customs declaration, AEO authorization, TMS: what changes and what stays.
AEO stands for Authorized Economic Operator, TMS for transport management system.
No. The Zoll-Compliance Agent reconciles commercial invoice, packing list, CMR consignment note and export declaration and flags discrepancies with their source. Your customs clearance team remains responsible for declaration and tariff classification and keeps working in its customs software.
The agent does not file customs declarations: it reads with your customs clearance team's permissions and drafts reconciliations and queries. Access and events are logged traceably; the log shows who reviewed which discrepancy and when, material for your internal controls under the AEO authorization.
No. We connect systems such as TMS, warehouse management (WMS) or customs software individually via interfaces, API and MCP as an additional service, including legacy systems. Dispatch keeps planning in the TMS, customs keeps filing from its customs software; the agent reads there with the permissions of the respective role. Writing steps, such as a status in the TMS, wait for a person’s OK.
After two free test weeks, pilot and regular operation follow at fixed prices, plus a one-time onboarding fee. We prepare the offer based on your use case, details in the pricing overview.
Yes. In the same chat, you call several agents one after another with a slash, for example first the reconciliation of the customs documents, then the draft message to the shipper. The message only goes out after customs clearance's OK.
neuland.ai HUB works with permissions per role, and access is logged so that results are traceable. Before launch, you define together with the works council and data protection which roles may evaluate which logs.
Your last non-EU shipment is the test case. Every discrepancy with its source.
Invoice, packing list, CMR consignment note and export declaration of one shipment are enough. Then we discuss how your systems, such as TMS and customs software, are connected.
After your request
- 01You choose a completed non-EU shipment
- 02We reconcile invoice, packing list, CMR consignment note and export declaration in the neuland.ai HUB
- 03You receive the discrepancy list for this shipment