A platform alone changes no workflow. We bring it into production operation.
Implementation, training, custom AI apps and integration from a single source, until your team works with the neuland.ai HUB on its own, every day.
Handover sheet · Example Retail GmbH
After the contract, the real work begins. Choose processes, enable teams, connect systems.
Customer Success aligns usage with your business processes, the Academy trains your teams, and our development team builds integrations and custom AI apps. The goal: your team works with the neuland.ai HUB on its own.
Services
Four services, from implementation to integration. Each one ends with your team.
Your admins take over the tenant, your business unit the agents and AI apps, your IT operations the connection.
Example · Implementation
Implementation starts with a real process. From the first use case to production operation.
Using a retail company as an example: from the open customer complaint to production operation, supported by your Customer Success team.
Enablement
AI literacy is mandatory. Every level learns its part.
Since February 2025, the EU AI Act has required companies that use AI to ensure sufficient AI literacy among their staff. The Academy trains boards, leadership and business units according to their role; the EU AI Act and GDPR are on every agenda. The illustrations show examples from a retail company.
Two days for supervisory and advisory boards: regulatory requirements, exchange among peers. Outcome: risk checklist, AI guideline and a dedicated AI agent for the board.
Example · Development
Your special case gets its own AI app.
Not every workflow fits a standard agent. The complaints agent pre-sorts; the recovery claim against the supplier is prepared by a purpose-built AI app, with data from the order system and permanently operated in the neuland.ai HUB. The signature stays with the service team.
- InitiationWe clarify what the complaints agent does not cover, here the recovery claim against the supplier. Result: a prioritized use case.
- Concept and architectureWe define data sources such as the order system, integrations, security requirements and the operating model up front. Result: a concept that fits your system landscape.
- DevelopmentWe build iteratively, from the first prototype to productive use. Result: the AI app prepares every recovery claim, and the service team signs.
“Now we finally know what we know!”
Prof. Dr. Michael Hüther
Example · Integration
For legacy systems, we build the connection ourselves.
Ready-made connectors exist, for example, for SharePoint, Outlook, Teams, Confluence, Jira, HubSpot, Salesforce CRM and SQL databases. We connect merchandise management, customer service systems or a grown specialist application individually as an additional service.
Data from Order system, SharePoint, SQL database, Outlook etc. flows through neuland.ai HUB to Customer file F-0412 complete.
FAQ
Effort and responsibilities are settled before the contract.
The licence alone does not, which is why it never comes alone: getting started always includes an individual onboarding plan from our Customer Success team. AI agents, projects, AI workflows, multi-LLM and other functions are included; tailor-made AI apps are an additional service, and the offer states their scope. You add the Academy when your project needs it.
The neuland.ai HUB: the AI app runs there permanently, under the same permission management as your agents. It operates in EU data centers or on-premises in your own infrastructure, your choice.
With documented attendance: the Academy records attendance and skills development for each level, usable for HR and compliance. Optionally, the AI Manager certificate from eco e.V. is added.
One training day on your own process, ending with an AI agent of your own. Trainings for staff run as short sessions alongside daily business. After that, business units build more agents without programming; admins decide who is allowed to.
Your Customer Success team. It keeps an eye on usage and potential, supports further development and suggests the next use case.
Your team. Your admins take over the tenant, the business unit the agents and AI apps, your IT operations the connection. The Customer Success team stays involved: it keeps an eye on usage and potential and suggests the next use case.
The onboarding plan starts with a real process: together, we choose the workflows that tie up the most hours today. If you have none in mind yet, the Academy's Use Case Workshop gets you to three concrete use cases in one day, rated by value, effort and risk.
Yes, as an additional service we connect ERP, merchandise management, DMS or a grown specialist application individually. Ready-made connectors exist, for example, for SharePoint, Outlook, Teams, Confluence, Jira, HubSpot, Salesforce CRM and SQL databases. Your IT operations then take over the connection.
Two days for supervisory and advisory boards (Fit for AI, 10 to 20 participants, in person) and the AI strategy workshop for leadership teams (two days, 10 to 15 participants, in-house). Both end with a finished AI agent of your own.
One use case is enough to start. We plan the rest with you.
One workflow from your daily work is enough. We show which service brings it into production operation.
After your request
- 01We clarify the first use case with you and who works on it today
- 02We map it to implementation, Academy and development
- 03Together, we define who takes on what, and by when