Public sector
The decision stays with the authority.
Your agents check every submission for completeness, find the citation in local law (Ortsrecht) and draft the request for missing documents and the notice. Discretion and final sign-off stay with the case unit.
neuland.ai HUB · Citizens' Office
- and more systems
A resident just moved here and adopted a dog from the animal shelter. How does she register it, what does it cost, and is there a reduction?
Tools chosen automatically
- Local law · Search dog tax, 3 hitsread
- Local law · Dog tax bylaw, § 5 and § 7read
- Local law · Dog registration information sheetread
- Outlook · Reply to the residentDraft
The dog must be registered within two weeks [1]. Under this city's bylaw, the tax for a first dog is €96 a year [1]. For dogs adopted from a shelter, § 7 provides an exemption in the first year, on application and with proof [1]. The registration form is in the information sheet [2].
- [1]Dog tax bylaw · § 5 Tax rate, § 7 Exemption
- [2]Dog registration information sheet · As of Jul 1, 2026
Reply to the resident
Draft- Subject
- Registering your dog
- Sources
- Dog tax bylaw § 5, § 7
- Attachments
- Information sheet, exemption application
- Filed in
- Citizens' Office e-file
Housing benefit application 2026/04711 came in through the service portal with six attachments. Is it complete?
- Service portal · Application 2026/04711, 6 attachments
- Case software · 41 fields, household of 3, rent level IV
- E-file · Housing benefit evidence checklist
Three of four evidence groups are complete: identity and household, rental agreement with landlord certificate, and bank statements for the last three months [1] [2]. For proof of income, two of three months are on file [2]. The request for missing documents names exactly this one item.
- Service portal · Housing benefit application 2026/04711 · 6 attachments
- E-file · Housing benefit evidence checklist · Income: 3 months
Please prepare the request for missing documents and set a follow-up date.
- E-file · Request for documents 2026/04711
- Deadline calendar · Follow-up in 14 days
The request is in the e-file as a draft, and the follow-up is set for 14 days from now [1]. This only establishes completeness: the substantive review and the approval stay with the caseworker.
- Deadline calendar · Follow-up 2026/04711 · in 14 days
- Request for documents 2026/04711 · Word
- Identity and household details complete
- Rental agreement and landlord certificate complete
- Bank statements for the last 3 months complete
- Proof of income: 1 of 3 months missing
- Follow-up in 14 days
Please draft the approval notice for 2026/04711: from September 1, 2026, for twelve months.
- Text templates · Housing benefit notice templates, version 4
- Case software · Calculation result 2026/04711
- E-file · Draft notice 2026/04711
The operative part, statement of facts and statement of reasons are generated from the case software data [2]. The reasons set out the key considerations required by § 35 SGB X. The notice of legal remedies comes from your approved template block: it is inserted, not written [1]. The draft is waiting for approval in the e-file.
- Text templates · Housing benefit notice templates · Version 4
- Case software · Calculation result 2026/04711
- Form check, draft notice 2026/04711 · 3 pages
- Check · Status
- Specificity, § 33 SGB X · checked
- Statement of reasons, § 35 SGB X · checked
- Legal remedies, § 36 SGB X · Template
- Signature · open
- No signature, no administrative act
An objection (Widerspruch) to notice 2026/04711 has come in. Was it filed in time, and can we grant it ourselves?
- Incoming mail · Objection 2026/04711, received Sep 22, 2026
- Deadline calendar · Notified Sep 4, 2026
- E-file · Original notice and newly submitted documents
- E-file · Remedy memo 2026/04711
The objection was filed in time [1]. The notice was served on September 4, 2026; the deadline under § 70 VwGO ends on October 5, 2026, because October 4 is a Sunday [2]. Newly submitted is the income certificate for July, which was missing from the original notice [3]. This means the office can consider granting the objection itself (Abhilfe) under § 72 VwGO.
- Incoming mail · Objection 2026/04711 · Received Sep 22, 2026
- Deadline calendar · Notified Sep 4, 2026 · Deadline Oct 5, 2026
- E-file · Original notice 2026/04711 · July income certificate was missing
- E-file · Remedy memo
- Received: Sep 22, 2026
- Deadline: Oct 5, 2026, § 70 VwGO
- New: Income certificate for July
- Review: Abhilfe under § 72 VwGO
- Follow-up Oct 1
- The Objections Office decides whether to grant it.
Delivered together with
Why now: staff is getting scarce
Colleagues are retiring. The work stays.
The bottleneck is people, not technology. What gets lost is not only working time, but knowledge.
- 600,000public sector positions are unfilled, 108,500 of them in municipal administrations.dbb Monitor öffentlicher Dienst 2026
- 1.3 millionemployees will retire by 2030. The wave of retirements is not a forecast. It is a calendar.dbb Monitor öffentlicher Dienst 2026
- 0.3%of municipal job postings in 2025 involved AI. You will not be able to hire the specialists for it.IW-Trends 2/2026
What follows
The question is not whether AI replaces staff. It does not.
The question is whether you can run it without in-house AI specialists.
The neuland.ai HUB is used by caseworkers themselves, not by a team you cannot staff.
Examples · Six procedures in detail
The Agent Library holds hundreds of agents, dozens of them for public administration. You decide which procedure your organization tackles first.
Knowledge base: federal, state and local law
We do not start with an empty system, but with your municipality's local law: built, verified and with citations. All 16 state legal systems are included, and local law is added for each municipality. On top of that, business units add a fourth layer: service and work instructions, internal directives, processing notes, documentation of the case management software in use and other material.
The value lies not only in the model, but in prepared, reusable administrative knowledge. Federal law is structured once and can then be used across authorities. Each federal state and procedure gets a one-time domain setup; after that, the building blocks can be reused by other municipalities in the same state. Every additional municipality is essentially configuration, not a new build.
Dozens
preconfigured public sector agents
7,000+
Online Access Act (OZG) services covered
16 of 16
state legal systems included
Ready in the Agent Library
The Agent Library has ready-made building blocks for specific administrative tasks, each with a defined scope, a responsibility boundary and an operating model.
Local Bylaw Enquiry Agent
up to 65%
fewer follow-up questions at the Citizens' Office
Answers citizens' questions from your own municipality's bylaws instead of general model knowledge.
Public sector
Citizens' office, tax office, service center
Housing Benefit Completeness Agent
60 to 75%
fewer queries per application
Checks housing benefit applications for completeness before the first query arises.
Public sector
Housing benefit office, benefits offices
Administrative Decision Agent
from 75 to 20 minutes
per draft notice
Creates consistent, traceable draft notices based on verified data.
Public sector
Housing benefit, permits, social benefits
Citizen Communication Agent
up to 65%
less processing time
Classifies requests, sets priorities and writes well-founded draft replies.
Public sector
Citizens' office, service center, front office
Intake Agent
up to 70%
less manual routing effort
Structures incoming mail and routes requests automatically to the responsible units.
Public sector
Mailroom, service center
Funding Agent
40 to 60%
faster assessment
Public sector
Funding offices, project management agencies
Figures are based on comparable projects and are not a guarantee.
Auditable for supervisory authority and staff council
This is both the legal and the cultural answer to the concerns in the offices. Four things make it auditable, for the municipal supervisory authority as much as for the staff council.
Citation
Document, passage, version. If the AI finds no evidence, it says so instead of making something up. For caseworkers, the citation is the real value, not the text.
Approval
No draft takes effect without a signature. Approval levels follow your signing authority, not our default settings.
Log
Who asked what and when, which sources were used, what was adopted and what was discarded. Exportable for any audit.
Staff council
A staff council (Personalrat) that is bypassed stops a project faster than any tender. A template for the staff agreement (Dienstvereinbarung) is available, with performance and conduct monitoring as a separate section.
The offer: one contract, one point of contact
Public administration does not buy models. It buys groundwork in the procedure and the documents for data protection, procurement and the staff council.
From leadership, IT, data protection and the staff council
Department heads, IT, data protection and the staff council ask these questions before a procedure starts. Here they are, with the answer we would also give in a meeting.
Name one procedure from one office.
We show you which agent prepares it.
The City of Cologne already works with the neuland.ai HUB. Bring a procedure that takes too long today; you get the documents for data protection, procurement and the staff council before the first workshop.
After your request
01
You name one procedure in one office
02
We show it with matching agents from the library
03
Before the start, we record time and case volume