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Industry and manufacturing

Your plant's knowledge.

Ask for it in a chat, with the source.

Ask for it in a chat, with the source.

Agents read sources such as specifications, standards libraries, service cases or evidence archives and present a requirements list, an answer, a service job or a dossier as a draft. Nothing is written until your team agrees.

neuland.ai HUB · Service

  • and more systems

Night shift, the KT-800 cartoner at Nordhain Dairy is down, error E 217, vacuum at the suction gripper too low. What is the cause, and what do we need for the job?

Tools chosen automatically

  • Service case database · Fault report SM-2026-1184read
  • SharePoint · KT-800 operating manual, error codesread
  • Service case database · Machine history 80-1127read
  • Service case database · Cases with error E 217read
  • ERP · Stock ET 4471-20read
  • ERP · Service job with spare partDraft

E 217 signals insufficient vacuum in the gripper circuit [1]. The same pattern occurred in 2021 on the sister machine 80-0964 after about 9,000 operating hours; the cause was the seal on the rotary distributor [2]. Machine 80-1127 is at 9,240 hours [3]. Spare part ET 4471-20 is in stock at Plant 2, six units [4]. Suggestion: replace the seal, then check the vacuum per chapter 9.3. Anything settled by phone and never reported, I do not know about.

  • [1] KT-800 operating manual Rev. 4 · Ch. 9.3 Error codes
  • [2]SB-2021-0388 · Serial no. 80-0964
  • [3]Machine history 80-1127 · 9,240 operating hours
  • [4]Stock ET 4471-20 · Plant 2, 6 units

Draft the service job for tonight.

  • SharePoint · Night service scheduleread
  • ERP · Service job SE-2026-2207Draft

The draft is ready: job SE-2026-2207 with seal ET 4471-20 from Plant 2 and the test steps from chapter 9.3 [1]. The service order in the ERP and the message to the dairy only go out after the team lead's OK. Every hands-on step is done by the technician on site.

  • [1] Night service schedule · On call

Service job SE-2026-2207

Draft
Machine
KT-800 · Serial no. 80-1127
Part
ET 4471-20 · Plant 2
Check
Chapter 9.3
Awaiting approval by the service team leadApprove

In use at manufacturers

CiS electronic GmbH
SVT GmbH
Griesemann Gruppe
Ziehm Imaging
KLAES
August Storm

Not just at the machine

Also for quoting, quality, supply chain, expert knowledge and more.

The knowledge you need is already in your systems.

Also for quoting, quality, supply chain, expert knowledge and more.

The knowledge you need is already in your systems.

An inquiry is waiting for costing, a batch for the complaint report (8D), assembly for a rotary distributor. What is missing is always the same: the knowledge already in your systems.

Quote

Quotation Draft Agent

Quote

An inquiry and a specification become a draft: the Requirements Specification Analysis Agent flags the requirements that need evidence, the Quotation Draft Agent creates the quote, with prices from the ERP, never from the model.

Quality

Quality Management Agent

Quality

Deviations captured in a structured way: the Quality Management Agent pre-fills the 8D report from the test log and the complaint. Your quality management decides on root cause and action.

Supply chain

Supply Chain Agent

Supply chain

Spot delays early: the Supply Chain Agent compares confirmed delivery dates with assembly demand and shows where the framework agreement provides for a second supplier.

Expert knowledge

Expert Knowledge Capture Agent

Expert knowledge

Before the master technician retires: the Expert Knowledge Capture Agent asks the questions, the experienced colleague tells the story. The answers become knowledge in the neuland.ai HUB, usable by every shift.

Quote

Quotation Draft Agent

An inquiry and a specification become a draft: the Requirements Specification Analysis Agent flags the requirements that need evidence, the Quotation Draft Agent creates the quote, with prices from the ERP, never from the model.

Quality

Quality Management Agent

Deviations captured in a structured way: the Quality Management Agent pre-fills the 8D report from the test log and the complaint. Your quality management decides on root cause and action.

Supply chain

Supply Chain Agent

Spot delays early: the Supply Chain Agent compares confirmed delivery dates with assembly demand and shows where the framework agreement provides for a second supplier.

Expert knowledge

Expert Knowledge Capture Agent

Before the master technician retires: the Expert Knowledge Capture Agent asks the questions, the experienced colleague tells the story. The answers become knowledge in the neuland.ai HUB, usable by every shift.

Quote

Quotation Draft Agent

An inquiry and a specification become a draft: the Requirements Specification Analysis Agent flags the requirements that need evidence, the Quotation Draft Agent creates the quote, with prices from the ERP, never from the model.

Quality

Quality Management Agent

Deviations captured in a structured way: the Quality Management Agent pre-fills the 8D report from the test log and the complaint. Your quality management decides on root cause and action.

Supply chain

Supply Chain Agent

Spot delays early: the Supply Chain Agent compares confirmed delivery dates with assembly demand and shows where the framework agreement provides for a second supplier.

Expert knowledge

Expert Knowledge Capture Agent

Before the master technician retires: the Expert Knowledge Capture Agent asks the questions, the experienced colleague tells the story. The answers become knowledge in the neuland.ai HUB, usable by every shift.

Example · One breakdown, minute by minute

From fault report to running machine: 74 minutes.

From fault report to running machine: 74 minutes.

The breakdown from the chat above, on the clock: from fault report SM-2026-1184 to the cartoner running again, without anyone searching the service database and manual by hand.

Min. 0

The machine reports E 217

The KT-800 cartoner at Nordhain Dairy is down; the suction gripper cannot hold vacuum. The service control center describes the fault in the chat, just as the dairy reports it.

Min. 3

The agent finds the sister machine

It reads the operating manual, service cases and machine history. The same pattern appeared on a sister machine in 2021: a worn seal on the rotary distributor.

Min. 6

The spare part is in Plant 2

The agent checks stock in the ERP and drafts the service job with the part, storage location and test steps from the manual.

Min. 9

The team lead approves the job

Only after her OK are the service order created in the ERP and the message to the dairy sent from Outlook. Until then, the agent has only read.

Min. 74

The cartoner is running again

Seal replaced, vacuum within spec. The service report goes into the machine history; a saved workflow summarizes the night's breakdowns for the service manager every morning.

Min. 0

The machine reports E 217

The KT-800 cartoner at Nordhain Dairy is down; the suction gripper cannot hold vacuum. The service control center describes the fault in the chat, just as the dairy reports it.

Min. 3

The agent finds the sister machine

It reads the operating manual, service cases and machine history. The same pattern appeared on a sister machine in 2021: a worn seal on the rotary distributor.

Min. 6

The spare part is in Plant 2

The agent checks stock in the ERP and drafts the service job with the part, storage location and test steps from the manual.

Min. 9

The team lead approves the job

Only after her OK are the service order created in the ERP and the message to the dairy sent from Outlook. Until then, the agent has only read.

Min. 74

The cartoner is running again

Seal replaced, vacuum within spec. The service report goes into the machine history; a saved workflow summarizes the night's breakdowns for the service manager every morning.

Min. 0

The machine reports E 217

The KT-800 cartoner at Nordhain Dairy is down; the suction gripper cannot hold vacuum. The service control center describes the fault in the chat, just as the dairy reports it.

Min. 3

The agent finds the sister machine

It reads the operating manual, service cases and machine history. The same pattern appeared on a sister machine in 2021: a worn seal on the rotary distributor.

Min. 6

The spare part is in Plant 2

The agent checks stock in the ERP and drafts the service job with the part, storage location and test steps from the manual.

Min. 9

The team lead approves the job

Only after her OK are the service order created in the ERP and the message to the dairy sent from Outlook. Until then, the agent has only read.

Min. 74

The cartoner is running again

Seal replaced, vacuum within spec. The service report goes into the machine history; a saved workflow summarizes the night's breakdowns for the service manager every morning.

Your systems stay as they are

The agent asks the ERP, not its memory.

The agent asks the ERP, not its memory.

The agent works with the permissions your people already have in the ERP, the manufacturing execution system (MES), product lifecycle management (PLM) and other systems. Ready-made connectors exist for SharePoint, Outlook, Teams and SQL databases, for example; everything else connects via API or Model Context Protocol (MCP).

Data from ERP, MES, PLM, Service case database, SharePoint etc. flows through neuland.ai HUB to ERP, Outlook, Microsoft Teams etc.

Ready in the Agent Library

Ready-made agents for industry and manufacturing.

Adopt them and adapt them to your plant.

Ready-made agents for industry and manufacturing.

Adopt them and adapt them to your plant.

From inquiry to breakdown: eight of dozens of agents for industry and manufacturing.

Requirements Specification Analysis Agent

60%

less reading time

Reads hundreds of requirements and automatically flags those that need evidence.

Industry

Engineering, quoting

Standards Navigator Agent

55%

less research time

Answers questions on standards from your own standards library, always with the source.

Industry

Engineering, planning, quality management

Technician Agent

45%

faster fault resolution

Knows manuals, service reports and the machine history and suggests next steps.

Industry

Service, field service

Conformity Navigator Agent

50%

less evidence effort

Answers conformity questions with the source and compiles the required evidence dossier.

Industry

Quality management, engineering

Specification Guide Agent

60%

less reading time per tender

Pre-reads bills of quantities and finds the items that fit your product range.

Industry

Sales, costing, quoting

Tender Radar Agent

50%

more bids reaching the quote stage

Spots tenders across Europe early and pre-qualifies them against your own profile.

Industry

Sales, bid management

Expert Knowledge Capture Agent

up to 60%

less knowledge loss

Turns knowledge capture around: the agent asks, the experienced person just talks.

Industry

Service, HR, knowledge management

Key Account Agent

45%

less preparation time

Keeps quote versions, win-loss history and open follow-ups together across long cycles.

Industry

Key account management, sales

Figures are based on comparable projects and are not a guarantee.

Protecting know-how in the plant

Engineering knowledge is your edge.

No model learns from it.

Engineering knowledge is your edge.

No model learns from it.

Admins assign permissions per plant, area and agent; within these permissions, service, quality and sales work freely. The technician agent reads plant history and manuals; it cannot reach calculations.

Deployment

EU or on‑premises

EU or on‑premises

Drawings, bills of materials and service cases stay in EU data centers or in your own infrastructure, your choice.

Training

Excluded

Excluded

Design data, costings and customer data are never used to train language models.

Permissions

Per plant and role

Per plant and role

Plants and subsidiaries kept separate, costing visible only to sales and controlling; granular permissions and tenant isolation.

Documentation

ISO 27001, DPA

ISO 27001, DPA

ISMS (information security management system) under ISO 27001, DPA (data processing agreement) under Art. 28 GDPR and documented TOMs (technical and organizational measures); quality management under ISO 9001.

DPA, TOMs and certificates for download:

Open the Trust Center

Before the first deployment in the plant

What service, IT and quality want to know before the start.

What service, IT and quality want to know before the start.

Do manufacturers already work with the neuland.ai HUB?

Yes. The Griesemann Group works with 300 heavy users in the neuland.ai HUB, and CiS electronic uses it in customer service and production. At SVT, manual effort dropped by 95%; read more in the case study.

Do manufacturers already work with the neuland.ai HUB?

Yes. The Griesemann Group works with 300 heavy users in the neuland.ai HUB, and CiS electronic uses it in customer service and production. At SVT, manual effort dropped by 95%; read more in the case study.

Which systems in the plant can the agent reach?

We connect systems such as ERP, MES or PLM via API and MCP as an additional service, including legacy systems and your own specialist applications. Ready to use are, among others, SharePoint, OneDrive, Outlook, Teams, Confluence, Jira and SQL databases. The agent may only read what the respective role is allowed to see there; every writing action waits for a person’s OK.

Which systems in the plant can the agent reach?

We connect systems such as ERP, MES or PLM via API and MCP as an additional service, including legacy systems and your own specialist applications. Ready to use are, among others, SharePoint, OneDrive, Outlook, Teams, Confluence, Jira and SQL databases. The agent may only read what the respective role is allowed to see there; every writing action waits for a person’s OK.

Who can approve service jobs on the night shift?

You decide: permissions apply per plant and role, and write actions such as a service order or a customer message wait for the OK of the authorized person, for example the service team lead.

Who can approve service jobs on the night shift?

You decide: permissions apply per plant and role, and write actions such as a service order or a customer message wait for the OK of the authorized person, for example the service team lead.

Does the neuland.ai HUB help with ISO 9001 audits and the German Supply Chain Act (LkSG)?

Yes, with your own documents. The neuland.ai HUB checks against documents such as the QM manual, procedural instructions or supplier statements that you provide as knowledge, and gives the source for every statement. An agent for your quality management compiles the evidence for the audit; the assessment stays with your quality management.

Does the neuland.ai HUB help with ISO 9001 audits and the German Supply Chain Act (LkSG)?

Yes, with your own documents. The neuland.ai HUB checks against documents such as the QM manual, procedural instructions or supplier statements that you provide as knowledge, and gives the source for every statement. An agent for your quality management compiles the evidence for the audit; the assessment stays with your quality management.

What does the neuland.ai HUB cost?

After two free test weeks, pilot and regular operation follow at fixed prices, plus a one-time onboarding fee. We prepare the offer based on your use case, details in the pricing overview.

What does the neuland.ai HUB cost?

After two free test weeks, pilot and regular operation follow at fixed prices, plus a one-time onboarding fee. We prepare the offer based on your use case, details in the pricing overview.

Can several agents work on one task in sequence?

Yes. In the same chat, you call several agents one after another with a slash, for example first one for troubleshooting in the manual and service history, then one to draft the service job. Write steps wait for the authorized person's OK, as always.

Can several agents work on one task in sequence?

Yes. In the same chat, you call several agents one after another with a slash, for example first one for troubleshooting in the manual and service history, then one to draft the service job. Write steps wait for the authorized person's OK, as always.

Does the works council need to approve?

neuland.ai HUB works with permissions per role, and access is logged so that results are traceable. Before launch, you define together with the works council and data protection which roles may evaluate which logs.

Does the works council need to approve?

neuland.ai HUB works with permissions per role, and access is logged so that results are traceable. Before launch, you define together with the works council and data protection which roles may evaluate which logs.

Your last downtime is the best starting point.

We show live what the HUB makes of it.

We show the neuland.ai HUB on a breakdown, an inquiry or a deviation from your plant, with your own documents under a DPA if you like.

After your request

01

You describe your last downtime

02

We show how the Technician Agent finds the cause and the spare part

03

You see which systems and documents the agent needs for it

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