Onboarding and enablement
From the first idea to scalable AI use
Strategic perspective, reliable support and deep product understanding: your personal Customer Success team supports you from implementation through rollout to sustainable use of the neuland.ai HUB.
Customers who trust us
More than just support
Together, we define clear goals, prioritize relevant use cases and align usage with real business processes, instead of isolated pilot projects.
Your Customer Success team monitors progress, usage and potential. We reach out before problems arise and help you continuously develop the neuland.ai HUB.
Every organization is different. That is why we tailor structure, use cases and integration to your processes and systems.
Getting started in three stages
After each step, you decide whether to continue. In production operation, you add extra support as needed. What each stage costs is listed in the pricing overview.
Trial
Get to know the neuland.ai HUB, with admin access and an introduction.
Included
neuland.ai HUB provisioning
Admin access
Multi-Client-Einweisung
Unlimited users
Multi-LLM
Brain: knowledge from SharePoint
Knowledge: knowledge from folders
Standard connectors (Outlook, Jira, Confluence …)
Data backup up to 4 weeks after the end
Pilot
Implementation with individual onboarding and a workshop.
Included
neuland.ai HUB
Admin access
Individual onboarding
Workshop (systems & applications)
Unlimited users
Multi-LLM
Brain: knowledge from SharePoint
Knowledge: knowledge from folders
Standard connectors
Data backup up to 4 weeks after the end
Production operation
All services and releases, options as needed.
Included
neuland.ai HUB for admins and named licensed users
All HUB services / releases
Data backup up to 4 weeks after the end
Optional
Dedicated Tenant / sovereign
On-premises
Hyper Care
Program management
Professional Services
Custom connectors
Onboarding plan
Getting started includes a one-time onboarding fee. For it, we develop an individual onboarding plan with you and accompany the introduction step by step until your team works on its own.
Goals
Clear goals and prioritized use cases, aligned with real business processes instead of isolated pilot projects.
Roles
The departments with the first use cases and your admins, who set permissions and approvals. We decide together who takes on which role.
Setup
Configuration, connecting your systems via standard connectors such as Outlook, SharePoint, Jira or Confluence, plus roles and knowledge structures.
Workshop
A workshop on your systems and applications is part of onboarding.
Admins
Admin training is a fixed date in the plan: roles and permissions, usage dashboard, limits and approvals.
Milestones
Fixed dates, for example for the kickoff, the first use case going live and the handover to production operation.
Go-live
After launch, you add Hyper Care to production operation.
Three phases
Support after launch
After go-live, we remain your point of contact: we maintain the use case roadmap with you and suggest the next use case. On request, we also support the further development of your AI strategy.
Personal team
The same team supports you from implementation through rollout to sustainable use.
Usage in view
Together, you see which use cases are used day to day and where the next one pays off.
Use case roadmap
Together, we prioritize initiatives in a use case roadmap. It is a shared document both sides can see, and it records which use case comes next.
Program management
For larger rollouts, you add program management to production operation.
A voice from the rollout
For the AI rollout, we deliberately chose a ‘bottom-up principle’. It matters to us to give our colleagues the opportunity to try out AI applications, understand them, and put their first ideas of their own into practice. Only then do we take the next step together as a team and transfer them to larger projects.”
Oliver Schulz
Head of IT and Digitalization · Griesemann Gruppe
Support and operation
Production operation includes all services and releases of the neuland.ai HUB. Anything else you need, you add; your quote lists every service individually.
Customer support
Phone and email
Help from the team that builds the neuland.ai HUB: call or write to us, we answer from Cologne.
Releases
New features and bug fixes reach you with every release; what changes is listed in the changelog.
Deployment
Tailored to your requirements
Options such as Dedicated Tenant, On-Premises, Custom Connectors and Professional Services can be added in production operation.
End of contract
Data backup
We back up your data for up to four weeks after the contract ends.
FAQ
Start with one use case.
The onboarding plan follows from it.
You name goals and first use cases, we outline the onboarding plan.
Discuss your onboarding plan
After your request
01
You describe your goals and first use cases
02
Your Customer Success team outlines an individual onboarding plan
03
You decide what to start with