Health

Service Group Agent

Four sources give four figures for the same service group. None of them is wrong.

Works out which version actually governs the care mandate.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

The question sounds like five minutes' work and takes two days.

Someone asks whether a service group still applies to the site. The answer is in the determination notice, the planning decree, the association's interpretation and the hospital's own planning table, and it is different each time. By the time it is clear which status is the latest and the one that counts, three departments have had their say.

4sourcesThe determination notice, planning decree, association's interpretation and the hospital's own planning table all cover the same service group.
2conflicting statementsNotice and decree say the same thing, the association's interpretation assigns it differently, and the planning table is still at its September status.
3departmentsMedical controlling, strategy and executive management each bring their own document to the discussion.
2 daysto clarifyThat is how long the discussion runs until it is settled which version applies to the site.

The two days of debating which figure applies end with the determination notice of 12 March 2026 as the latest status, and that adds up to 50% less coordination effort.

The 50% reduction in coordination effort is this agent's headline figure. Four sources and two days of clarification describe a typical case involving medical controlling, strategy and executive management; none of it was measured.

Three steps through the process.

The agent sets out each source with its version date; medical controlling and executive management assess what that means for the care mandate.

Set all sources side by side

The agent gathers every available statement on the service group in question, with date and reference. It merges statements that say the same thing.

Comparison for the cardiology service group, 4 sources with 4 version dates

Determine the governing version

The agent orders the statements by date and shows which version is the latest. Contradictions stay visible.

Determination notice of 12 March 2026 as the latest status, 2 older statements flagged

File the planning basis with references

The agent files the comparison with references and open points as a note. Medical controlling assesses it for planning purposes.

leistungsgruppen_kardiologie_stand.pdf, 4 references, 1 open point

What the agent does not do.

It does not interpret the care mandate.

It shows which version applies when, and where to find it. Medical controlling and executive management assess what that means for the hospital.

It does not report anything to the planning authority.

It compiles the document with references. Executive management signs applications and statements.

It cannot see a source that has not been filed.

A phone call with the ministry only appears once a note about it is in the filing system. Until then, it lists the point as open.

Connected systems

  • Document management
  • medical controlling reporting
  • hospital information system

Operations

  • Deployment modelEU cloud, private cloud or on-premises
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsMedical controlling, strategy, executive management

The questions that come up before the first meeting.

How quickly is the Service Group Agent ready to use?

A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “50% less coordination effort” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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