Answers questions about the course of study in several languages and in plain language.
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The answer is in the enrolment regulations, in a single paragraph, but it is written in official jargon. At the counter, in the inbox and on the phone it is translated afresh every time, and into English as well for international students. If the answer ever differs from the one given at the next desk, the student is back the following day.
First-level support notices it in the queue at the counter: one paragraph is interpreted six ways, and up to 60% of these enquiries resolve themselves once students can look up the interpretation, with its reference, for themselves.
The reduction of up to 60% in first-level enquiries is this agent's headline figure. The student registry keeps no count for the three channels or the six weeks at the start of semester; both figures serve here as an example of a peak load.
The agent identifies which regulations the question concerns, using the version published in the official announcements. It answers in the language of the enquiry, in plain language, and cites the section and subsection.
Enquiry SB-2026-8123, answer in English, § 9 (2) of the enrolment regulationsThe agent checks the question against the student's recorded progress: semester of study, outstanding exams and re-registration status. If the general answer does not fit this case, it says so explicitly.
3rd semester, 2 outstanding exams, semester fee not bookedIf the question goes beyond the regulations, the agent summarises the facts and passes them on with the points already answered. The advisers pick up from there instead of starting from scratch.
Handover note to the student advisory service, 4 points answered with references, 1 open on the hardship provisionIt states the 15 February deadline and the subsection that governs it. Whether more time is granted in an individual case is for the student registry to decide.
It answers what is in the regulations and names the deadlines that go with it. *Whether switching subjects in the third semester makes sense is a matter for the student advisory service.*
It applies an amended rule only once it has been published in the official announcements. Until then, it gives the previous position with the date of that version.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.