Administration

Application Review Agent

It is not the decision that takes the time. *It is the screening of the attachments beforehand, which nobody does to the same depth twice.*

Automates a consistent review of incoming applications and sharply cuts manual screening.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

A scanned application with eleven attachments creates more work than the decision at the end.

The application arrives as a scan from the mail room or through the service portal, with the attachments sitting separately alongside it. Each attachment is opened, named, matched to the required type of evidence and looked at again later when a follow-up query comes back.

1incoming applicationAn application for subsistence benefit arrives as a scan.
11attachmentsEach is opened individually and matched to a type of evidence.
2depths of reviewOne caseworker reads the bank statement in full, another only spot-checks it.
3screening roundsIntake, follow-up query and decision; each round starts the screening from scratch.

60 to 75% of the time per case goes on the screening rounds, which the agent condenses into one.

The 60 to 75% time saving per case is this agent's headline figure. The number of attachments and screening rounds in the chain describe a typical case in a benefits office; they are illustrative, not measured.

Three steps through the process.

The agent checks the submitted documents for completeness and plausibility; it does not judge the entitlement itself.

Check documents against the evidence list

The agent opens every incoming attachment and matches it to the required type of evidence. It names every type of evidence that remains outstanding.

Evidence list for ref. 50.2-1184/26, 8 of 11 attachments matched

Cross-check the details against each other

The agent compares the details in the application form with the values in the evidence. It flags every discrepancy with the field name and reference.

Review note with 3 flagged fields, net income field checked against page 2 of the earnings statement

File the review note in the case file

The agent writes a review note with the review steps, references and open points. The caseworker decides on that basis.

pruefvermerk_50-2-1184-26.pdf, 2 pages, 14 review points

What the agent does not do.

It does not decide on the application.

It presents the review result and the references. The caseworker signs off approval or rejection.

It does not assess whether housing costs are reasonable.

It places rent and floor area from the tenancy agreement side by side. The caseworker decides, using the office's own thresholds, whether the costs are reasonable.

It does not see the paper file in the department.

It reviews the attachments held as scans in the electronic file. If the applicant handed in a bank statement at the counter and it is still in the paper file, its review will not include it.

Connected systems

  • Social benefits specialist application
  • electronic file
  • citizen service portal

Operations

  • Deployment modelEU cloud, private cloud or on-premises
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsSocial welfare office, citizens' office, benefits offices

The questions that come up before the first meeting.

How quickly is the Application Review Agent ready to use?

A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “60 to 75% time saved per case” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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