Checks housing benefit applications for completeness before the first follow-up query arises.
Developed in Germany · Hosted in the EU or on-premises
Delivered together with
Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
The application is in, but one of three proofs of income is missing. By the time anyone notices, the case has generated two letters, two deadlines and two follow-up reminders.
One request for documents instead of two means 60 to 75% fewer follow-up queries per application, and the file is opened again only once.
The 60 to 75% reduction in follow-up queries is this agent's headline figure. Two letters and a file opened three times describe the usual course of events in a housing benefit office; they are not counted figures.
The agent reads the attachments from the citizen service portal and assigns them to the fields in the housing benefit specialist application. It merges duplicate pages.
Application WG-2026-04417, 14 attachments reviewed, 11 fields assignedThe agent names exactly the item that is missing. It states the month, the person and the type of document.
Draft nachforderung_WG-2026-04417.pdf, 1 named itemIf the application is complete, the agent files it in the electronic file with a review note. The specialist goes straight into the substantive review.
Review note in the electronic file, 3 household members recordedIt files the draft nachforderung_WG-2026-04417.pdf, with the one named item, the February proof of income, in the electronic file. Whether this letter goes to the household as it stands is the case officer's decision.
For application WG-2026-04417, it records that the three proofs of income and the rent certificate are present. The specialist calculates the resulting amount in the housing benefit specialist application, even for a rough figure given over the phone.
If the household brings the signed rent certificate to the citizens' office, it only shows up once the mail room scans it and files it in the electronic file for WG-2026-04417. Until then, the agent keeps the item marked as open.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.