One illegible page holds up the whole case
The bank statement arrives as a photo, page two is missing, and the file goes back into the follow-up queue. By the time the replacement arrives, the same case has been opened twice and the replacement document has started its own deletion period.
1illegible documentA bank statement arrives as a photo, with one page missing.
2channelsA query to the applicant and a follow-up in the specialist application.
1new deletion periodThe replacement document starts its own retention period.
22files with their own deletion dateThe replacement joins the 21 files received, and the filing overview now tracks 22 deletion dates.
By the time the file is opened a second time, the review effort has long since doubled, and the filing overview carries one more deletion period. The data sheet assumes 60% less review effort when the missing page is named on receipt.
The chain describes a typical evidence process in a benefits team. The percentage comes from the data sheet and is not extrapolated from this chain.