Administration

Social Benefits Evidence Check Agent

A case rarely comes with just one document. Every missing page among them triggers its own query.

Checks evidence for completeness and plausibility, without decision language.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

One illegible page holds up the whole case

The bank statement arrives as a photo, page two is missing, and the file goes back into the follow-up queue. By the time the replacement arrives, the same case has been opened twice and the replacement document has started its own deletion period.

1illegible documentA bank statement arrives as a photo, with one page missing.
2channelsA query to the applicant and a follow-up in the specialist application.
1new deletion periodThe replacement document starts its own retention period.
22files with their own deletion dateThe replacement joins the 21 files received, and the filing overview now tracks 22 deletion dates.

By the time the file is opened a second time, the review effort has long since doubled, and the filing overview carries one more deletion period. The data sheet assumes 60% less review effort when the missing page is named on receipt.

The chain describes a typical evidence process in a benefits team. The percentage comes from the data sheet and is not extrapolated from this chain.

Three steps through the process.

At no point does the agent say whether there is an entitlement. It shows which documents are present, which are legible and where amounts and periods diverge.

Check documents against the requirements list

The agent checks the files received against the evidence list for the type of benefit. It names every outstanding requirement by the name it carries in the application.

Case SGB-2026-0839 with 21 files, 3 outstanding requirements

Describe plausibility objectively

The agent compares the amounts and periods across the documents. It records discrepancies as notes with file name and page, without assessing the entitlement.

List of 4 anomalies, each with file name and page number

Track a deletion date per document

For every file, the agent records the date on which retention ends. Documents with no assigned period go to the data protection officer in a separate list.

Filing overview with deletion dates for 21 files, 2 without an assigned period

What the agent does not do.

It does not decide on the benefit.

Approval and rejection stay with the caseworker. It words its notes without decision language.

It does not assess the applicant.

It compares the amounts and periods in the documents and describes discrepancies. It makes no statements about credibility or intent.

It cannot see a benefit paid by another agency.

It reads the 21 files that reached document storage from the service portal for case SGB-2026-0839. If the family benefits office or the housing benefit office pays alongside, that amount appears in none of the files and is missing from its comparison of periods.

Connected systems

  • Service portal
  • social services specialist application
  • document management system

Operations

  • Deployment modelEU cloud, private cloud or on-premises
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsSocial welfare office, benefits teams

The questions that come up before the first meeting.

How quickly is the Social Benefits Evidence Check Agent ready to use?

A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “60% less review effort” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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