One deadline, four stages, and only the first one keeps track of it.
The application reaches the long-term care insurance fund, the assessment is commissioned, the appointment sits with the assessment service, the result comes back, the decision goes out. The deadline keeps running across all these stages, yet usually only the first one tracks it. If the application comes from a hospital or a care facility, a shorter deadline applies, set out in a separate set of rules.
1application receivedThe deadline starts running when the application reaches the long-term care insurance fund.
4stagesCommissioning, scheduling, assessment and decision sit with different units.
2deadline lengthsApplications from a hospital or a care facility have a shorter deadline than the standard case.
1payment obligationIf the deadline is missed, a payment is due for every week or part of a week, with no discretion.
Application PG-2026-11907 carries its date of receipt through all four stages, and missed deadlines fall by 50%.
The 50% reduction in missed deadlines is this agent's headline figure. Four stages and two deadline lengths describe a typical application at a long-term care insurance fund; they are not measured values.