Health

Care Grade Deadline Agent

If the deadline is missed, a payment falls due, with no discretion.

Manages care assessments against deadlines that carry a statutory payment obligation.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

One deadline, four stages, and only the first one keeps track of it.

The application reaches the long-term care insurance fund, the assessment is commissioned, the appointment sits with the assessment service, the result comes back, the decision goes out. The deadline keeps running across all these stages, yet usually only the first one tracks it. If the application comes from a hospital or a care facility, a shorter deadline applies, set out in a separate set of rules.

1application receivedThe deadline starts running when the application reaches the long-term care insurance fund.
4stagesCommissioning, scheduling, assessment and decision sit with different units.
2deadline lengthsApplications from a hospital or a care facility have a shorter deadline than the standard case.
1payment obligationIf the deadline is missed, a payment is due for every week or part of a week, with no discretion.

Application PG-2026-11907 carries its date of receipt through all four stages, and missed deadlines fall by 50%.

The 50% reduction in missed deadlines is this agent's headline figure. Four stages and two deadline lengths describe a typical application at a long-term care insurance fund; they are not measured values.

Three steps through the process.

The agent tracks the deadline across every stage of the assessment and shows the impending consequence of delay; it does not determine the care grade.

Record the application with its deadline start

The agent records the date of receipt and works out the applicable deadline length from the circumstances of the case. It flags a shortened deadline separately.

Case sheet PG-2026-11907, received 3 August, shortened deadline due to a hospital stay

Track every stage up to the decision

The agent records the status at every stage, from commissioning to the decision. If a stage stalls, it shows the time remaining.

Status: assessment commissioned on 5 August, appointment open, 6 days remaining

Show the impending consequence of delay

The agent puts cases with little time remaining on a weekly list and states the day from which the payment obligation arises. The team lead sets the order in which they are handled.

Weekly list, 7 cases with under 7 days remaining, 2 of them with a shortened deadline

What the agent does not do.

It does not determine the care grade.

It tracks deadlines and status. The grading follows from the expert report, and the benefits team signs the decision.

It does not schedule assessment appointments.

It reports when an open appointment will breach the deadline. Scheduling stays with the assessment service.

It does not authorise any payment.

It states from which day a payment obligation arises in case PG-2026-11907. The case officer issues the payment instruction.

Connected systems

  • Long-term care specialist application
  • assessment management
  • document management

Operations

  • Deployment modelEU cloud, private cloud or on-premises
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsLong-term care insurance fund, benefits case handling

The questions that come up before the first meeting.

How quickly is the Care Grade Deadline Agent ready to use?

A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “50% fewer missed deadlines” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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