Health

Occupancy Management Agent

Two beds come free on Monday. The matching enquiry has been sitting in the inbox since Friday.

Brings enquiries, waiting list and capacity together and cuts empty-bed days.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

Nobody notices a free place while the matching enquiry sits in the inbox.

Enquiries arrive by phone, fax and email, each in its own form, some with a diagnosis report, some with a single sentence. The waiting list lives in a spreadsheet maintained by one colleague; the free places are in the ward's occupancy plan. Two callbacks stand between enquiry and confirmation, and the place stays empty all that time.

17enquiries a weekThey arrive by phone, by fax and through two inboxes.
3separate recordsInbox, waiting list spreadsheet and occupancy plan are kept separately.
2callbacks per enquiryIt takes two phone calls to settle the diagnosis group, payer and preferred date.
6empty-bed days a monthThat is how many days a place stays free even though a matching enquiry was already waiting.

With enquiries, waiting list and free capacity in one view, empty-bed days fall by 35%.

The 35% reduction in empty-bed days is this agent's headline figure. The enquiry numbers, records, callbacks and empty-bed days sketch a typical month in a facility; they are not counted values.

Three steps through the process.

The admissions team lead confirms the place; the agent captures the enquiries, maintains the waiting list and matches it against the free places.

Capture enquiries in one format

The agent reads enquiries from the inbox and the fax inbox and creates an entry for each with diagnosis group, payer and preferred date. If a detail is missing, it records it as open.

Enquiry AN-2026-0421, 5 of 6 fields completed, payer open

Match the waiting list against capacity

The agent compares the waiting list with the places free from Monday. It sorts by preferred date and by the urgency flag on the enquiry.

Occupancy preview week 24, 2 free places, 4 matching entries

Present proposals for sign-off

For every free place, the agent presents the matching enquiries with their source. The admissions team lead signs off who gets the place.

belegungsvorschlag_KW24.pdf, 2 places, 2 proposals each with source

What the agent does not do.

It does not admit anyone.

It sorts the matching enquiries for each free place. The admissions team lead confirms the place.

It does not assess the clinical indication.

Whether an enquiry is clinically suitable for the facility is for care management to settle with the medical director.

It does not see enquiries outside the connected channels.

An enquiry taken down over the phone and left on a slip of paper does not appear on the waiting list.

Connected systems

  • Occupancy planning
  • patient administration
  • email and fax inbox

Operations

  • Deployment modelEU cloud, private cloud or on-premises
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsOccupancy management, facility directors

The questions that come up before the first meeting.

How quickly is the Occupancy Management Agent ready to use?

A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “35% fewer empty-bed days” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We establish the realistic effect for your organisation in the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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