Answers questions before a hospital stay in everyday language, with a cut-off rule for emergencies.
Developed in Germany · Hosted in the EU or on-premises
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Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
Before their stay, patients call because something in the letter was left unclear. The switchboard answers the same questions about documents, registration and procedure again and again, and puts callers through as soon as a question belongs with a specialist department. The emergency call waits in the same queue.
Of the 80 calls in a morning, only the conversations a person has to handle remain, and call volume falls by up to 60%.
The reduction of up to 60% in phone calls is this agent's headline figure. The number of calls, the call length and the five recurring questions describe a typical morning in patient management; they are not measured values.
The agent answers in short sentences without jargon and says what to bring. For every detail, it refers to the department in the hospital that is responsible for it.
Answer on admission on Monday, 3 sentences, no jargonIf the question belongs with a specialist department, the agent names the department and how to reach it. It describes the route the hospital has set up for this.
Directed to admissions, ground floor, 07:30 to 15:00If someone mentions symptoms, the agent ends the conversation and gives directions to the emergency department and the emergency number. A person takes over the conversation immediately.
Cut-off notice with emergency number 112 and the emergency department address, handover to the switchboardIt explains responsibilities and procedures. Medical staff answer everything about symptoms, findings and treatment.
It stops, names the emergency department and the emergency number, and hands over to the switchboard. A person takes over there.
It says where and when to register. Appointments stay with admissions.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.