Explains the supplementary contribution, optional tariffs and the special right of termination in plain terms.
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The question rarely comes up, usually after the letter announcing a contribution change. In that conversation, the member's own supplementary contribution, the fund's optional tariffs and the deadline for the special right of termination all have to come together. Anyone who has to look them up loses the thread, and the call ends with a request for a callback.
With the contribution, the four optional tariffs and the deadline on screen in the same call, there is no callback request and the response is 50% faster.
The 50% faster enquiry response is this agent's headline figure. The number of optional tariffs and the course of the call describe a typical case in a health insurance fund's customer service; they are not a measured value.
The agent shows the general contribution rate and the fund's supplementary contribution separately and applies them to the member's income. It states the date of the rates it is calculating from.
Member 8842-19, supplementary contribution shown from 1 July 2026The agent sets the four optional tariffs side by side with their conditions and minimum terms. It marks what already applies to this member.
4 optional tariffs with minimum terms, 1 of them running until 31 December 2026The agent states the deadline for the special right of termination and the day it expires. It files the response with the case; customer care passes it on.
auskunft_8842-19.pdf, deadline 31 July 2026, with source referenceIt sets the tariffs side by side with their conditions. The choice rests with the member and with portfolio management.
It states the deadline and the route. The termination itself is handled by customer care in membership administration.
Until the new rate is entered, it tells member 8842-19 the position from 1 July 2026. Membership administration enters the new rate.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We establish the realistic effect for your organisation in the assessment before the pilot.