Nine versions of the same work instruction, three repositories, one question at the gate.
Work instructions sit in document management, training materials on the learning platform, and customer requirements as attachments to the order in the ERP. Anyone at goods receiving who needs to know how to handle a particular customer's damaged dangerous goods pallet searches all three. If they find two versions side by side, they ask the shift supervisor, who asks process coordination.
9versionsThere are nine versions from several years covering dangerous goods acceptance.
3repositoriesDocument management, the learning platform and order attachments in the ERP.
8 minutesof searching per questionThat is how long it takes to get the valid version in front of you.
3xthe same questionAt goods receiving, on the late shift and from the new colleague being trained.
On the warehouse floor, 60% less time spent searching means the answer to the dangerous goods question is settled after the first search, not the third.
The 60% reduction in time spent searching is this agent's headline figure. Nine versions of one instruction and eight minutes of searching per question are typical of a site that has grown over the years; they were not measured.