Logistics

Logistics Knowledge Management Agent

The answer is in a work instruction. Only the long-serving colleague knows which version.

Structures SOPs and process documentation intelligently.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

Nine versions of the same work instruction, three repositories, one question at the gate.

Work instructions sit in document management, training materials on the learning platform, and customer requirements as attachments to the order in the ERP. Anyone at goods receiving who needs to know how to handle a particular customer's damaged dangerous goods pallet searches all three. If they find two versions side by side, they ask the shift supervisor, who asks process coordination.

9versionsThere are nine versions from several years covering dangerous goods acceptance.
3repositoriesDocument management, the learning platform and order attachments in the ERP.
8 minutesof searching per questionThat is how long it takes to get the valid version in front of you.
3xthe same questionAt goods receiving, on the late shift and from the new colleague being trained.

On the warehouse floor, 60% less time spent searching means the answer to the dangerous goods question is settled after the first search, not the third.

The 60% reduction in time spent searching is this agent's headline figure. Nine versions of one instruction and eight minutes of searching per question are typical of a site that has grown over the years; they were not measured.

Three steps through the process.

The agent collects references from work instructions, training materials and customer requirements; process coordination decides which version applies.

Organise documents into one collection

The agent reads work instructions, training materials and customer requirements from document management, the learning platform and the ERP and organises them by topic, site and version date. It keeps older versions, with their dates, under the same topic and points to the approved version.

1,284 documents added, 9 versions on dangerous goods acceptance linked

Trace questions back to references

For a question from day-to-day work, the agent delivers the passage with document, section and version date. If two sources contradict each other, it shows both side by side.

Damaged dangerous goods pallet: SOP GG-04, section 5.3, as at 14 February 2026

Store references as an answer card

The agent files the references for the question as a one-page card in document management and links it to the order. If the instruction and the customer requirement differ, both passages appear side by side on the card.

antwortkarte_sop-gg-04.pdf, 1 page, 2 references, as at 14 February 2026

What the agent does not do.

It does not put any version into force.

It shows which versions exist and which one is marked as valid. Process coordination decides whether a new version is released.

The answer card does not replace anyone's expert assessment of the damaged packaging.

If the customer's requirement differs from SOP GG-04, it puts both passages side by side and notes that the customer requirement ranks below the ADR. Whether the pallet is accepted in this condition, repacked or rejected is decided by the dangerous goods safety adviser.

It cannot know what was never written down.

The way one forklift driver has handled a task differently for years does not appear in any reference. It is included as soon as someone records it as an instruction.

Connected systems

  • Document management system
  • ERP
  • learning platform

Operations

  • Deployment modelEU cloud or private cloud
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsTraining, operations

The questions that come up before the first meeting.

How quickly is the Logistics Knowledge Management Agent ready to use?

A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “60% less time spent searching” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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