Answer with source reference
The agent searches the local bylaw collection and gives the section and subsection for the answer. It quotes the bylaw text rather than paraphrasing it.
Dog Tax Bylaw, § 4 (2), version of 1 January 2025Five exemptions, one bylaw. On the phone, only the right one in the current version counts.
Answers citizens' questions from your own municipality's bylaws rather than from general model knowledge.
Public administration
Four processes that take up the most time today
Developed in Germany · Hosted in the EU or on-premises
Delivered together with
Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
The answer takes a moment; finding the source does not.
At the counter, someone asks about the dog tax exemption for a dog from an animal shelter. The member of staff opens the local bylaw collection, looks for the current version and rings the tax office, because the website shows a different version.
1dog tax questionAt the counter, someone asks about the exemption for a dog from an animal shelter.
1bylaw in the version of 1 January 2025The local bylaw collection holds this version; the website CMS shows a different one.
5exemptions in section 4The reference is in section 4: five exemptions, two of them requiring proof.
1call-back with the referenceThe tax office confirms by phone which version applies, and the reference goes into the answer.
The citizens' office no longer has to ring the tax office, because the section, the version and the missing proof are already in the first answer. Up to 65% of follow-up queries are resolved this way.
The reduction of up to 65% in follow-up queries is this agent's headline figure. It is an expectation based on comparable citizens' offices, not a measurement in your organisation.
Three steps through the process.
The agent finds the reference in your local bylaw collection, together with the version in force. It does not judge whether the bylaw is lawful.
Check exemption criteria
The agent goes through the bylaw's exemptions one by one. It names the proof still missing for the case in hand.
5 exemptions checked, 2 of them requiring proofState the version in force
With every answer, the agent states the version it quotes from. If the local bylaw collection and the website CMS differ, it says so.
Version of 14 March 2026 from the website CMS, differs from the collectionWhat the agent does not do.
It does not assess the tax.
The agent provides the reference and the list of required proof. The assessment is made in the tax specialist application and signed.
It does not judge which exemption applies in the individual case.
The agent sets out the five exemptions side by side and names the missing proof. The specialist in the tax office makes the decision.
It does not know the neighbouring municipality's bylaws.
The agent reads only your connected bylaw collection. For other municipalities' bylaws it has no source, and it says so.
Connected systems
- Local bylaw collection
- tax specialist application
- website CMS
Operations
- Deployment modelEU cloud, private cloud or on-premises
- Data processingGDPR-compliant, no model training on your data
- Responsible teamsCitizens' office, tax office, service centre
The questions that come up before the first meeting.
How quickly is the Local Bylaw Enquiry Agent ready to use?
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
Where is the data processed?
EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
Where does the figure “up to 65% fewer follow-up queries at the citizens' office” come from?
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.
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