Classifies incoming complaints and calculates the deadlines of the two-stage procedure to the day.
Developed in Germany · Hosted in the EU or on-premises
Delivered together with
Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
A bidder challenges the evaluation just before the weekend and refers to two attachments. From receipt, the procurement office has only the rest of the standstill period for its response, because the bidder's deadline for going to the public procurement tribunal only starts once the office notifies it that the complaint will not be remedied.
On Friday evening, four working days of the standstill period remain, and nobody yet knows what the bidder is relying on. By Monday morning, receipt, the subject of the complaint and both dates are on the table: a 50% faster initial assessment.
The 50% faster initial assessment is this agent's headline figure, taken from its profile. The time, file name and bidder name in the example are fictitious.
The agent reads the incoming complaint and assigns it to a step in the procurement file. It names what the bidder is referring to and whether the bidder is listed in the procedure.
Ruege_Bieter-B_2026-03-13.eml with 2 attachmentsFrom the dispatch date of the advance notice, the agent calculates the end of the standstill period and records how much of it remains after the complaint arrived. It writes both dates into the note.
Deadline note with receipt on 13 March and 2 dated deadlinesThe agent sets out the options now open to the procurement office, each with its effect on the award date. It makes no recommendation.
Options paper with 3 courses of actionIt presents the classification, deadlines and options. The procurement office drafts and sends the reply.
It assigns the subject of the complaint to the procedural step and calculates the dates. The procurement office and the legal department weigh up whether the bidder is right on the merits.
It works with what is documented in the procurement file and the inbox. Staff must put a complaint raised orally on file themselves.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.