Breaks down every bill and drafts the reply before the back payment turns into a complaint.
Developed in Germany · Hosted in the EU or on-premises
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Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
The annual bill goes out; three days later the phone rings. The adviser opens the bill, hunts for the meter reading, the instalment plan and the price change, and recalculates the back payment in her head. If there is no time for that, the case turns into a written complaint and is worked through all over again.
The call ends with a breakdown in which 288.80 euros of extra consumption and a 192-euro instalment shortfall account for the 481 euros, the written complaint never materialises, and the case takes up to 65% less handling time.
The reduction of up to 65% in handling time is this agent's headline figure. The line items, price periods and the amount in the example describe a typical case after the annual bill; they are illustrative, not measured.
The agent separates unit price, standing charge, instalments paid and meter readings by period. Every line item gets its amount and the period it comes from.
Contract account 3391208, 4 line items across 2 price periodsThe agent compares the billed consumption with the previous year's figure and names what accounts for the difference. It lists the extra consumption and the instalment shortfall separately.
3,940 kWh versus 3,180 kWh, instalment 16 euros a month too lowThe agent writes the reply in short sentences and sets out the explanation as a breakdown underneath. Customer advice approves it, amending it first if needed.
antwort_3391208.docx, explanation in 4 lines, 481 euros itemisedIt shows how the 481-euro back payment is made up. Customer advice decides whether part of the amount is waived.
It states the outstanding amount and the due date. Energy billing agrees the arrangement with the household.
If the reading is out of line with previous readings, it flags it in the draft for checking. Energy billing clarifies it with the metering operator and issues a corrected bill.
Connected systems
Operations
A pilot typically runs on your own data within 6 to 8 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.