Turns the incoming letter into a case ready for decision, with its own check of the facts.
Developed in Germany · Hosted in the EU or on-premises
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Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
The objection arrives by letter or email and rarely names the item in dispute. The case handler fetches meter readings from the billing system, the price sheet from the contract, the instalment plan from the customer account and previous correspondence from the case file. Then she recalculates the disputed period, and the answer differs depending on who gets the case.
The case handler starts with the recalculation instead of hunting for the price sheet, the 35 minutes of building the case file disappear, and the case is resolved 55% faster.
The 55% faster case resolution is this agent's headline figure. The four source systems, the 35 minutes of building the case file and the three recalculations are modelled on a typical case in energy billing; none of it was measured.
The agent reads the objection and names which invoice item and which period are disputed. If the letter remains vague, it records that explicitly.
Objection to invoice R-2026-118904, the unit price from 1 March 2026 is disputedMeter readings, price sheet, instalment plan and previous correspondence are pulled together into one case folder. Every detail is labelled with its source.
Case folder with 22 documents, meter reading of 4 March 2026 from the billing systemThe agent recalculates the disputed period and puts the invoice amount next to its own result. The proposal names the difference and its reference.
Difference of 84.60 euros on the unit price, reference price sheet page 1It presents the recalculation, supporting documents and a reasoned proposal. The energy billing team signs off on upholding or rejecting the objection.
Even when it finds the difference of 84.60 euros, the posting stays unchanged. Billing triggers the cancellation and recalculation once the proposal has been signed.
If the disputed period has only an estimated value, it flags it as such in the case folder. Metering point operations clarifies whether the actual or the estimated reading applies.
Connected systems
Operations
A pilot typically runs on your own data within 6 to 8 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.