Answers price and tariff questions with references and says openly where price sheets are missing.
Developed in Germany · Hosted in the EU or on-premises
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Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
The new price sheet is on the sales drive, the old one in the billing system, and the default supply prices are also on the customer portal. When a customer calls about the new unit rate, the adviser first looks for the current version, then the clause in the contract, then the annual consumption from the last bill. If the figure given differs from a colleague's answer, the case is put down for a callback.
On the morning after the price adjustment, every call is dealt with once instead of twice, the nine minutes of searching go with it, and the case takes 50% less handling time.
The 50% reduction in handling time is the headline figure recorded for this agent. The price levels, storage locations and minutes of searching in the chain reflect a typical January in customer service; they are not measured values.
For each enquiry, the agent reads the supply relationship, the tariff and the effective date of the adjustment. It then pulls the version of the price sheet valid on that day.
Default supply electricity price sheet, version of 1 January, unit rate 41.80 ct/kWhThe agent works the question through using the recorded annual consumption and sets the old and new monthly instalments side by side. Every figure comes with its source reference.
Contract account 8104773, 2,900 kWh, instalment up from 94 to 113 eurosThe agent writes the answer in the style of the channel the question came through. If a price sheet is missing, the gap goes at the top of the draft, not hidden in the body text.
auskunft_8104773.docx with 3 references and 1 open itemIt presents the answer with references. The customer adviser books tariff switches and instalment changes in the billing system.
It matches the enquiry to the contract clause and the price sheet the letter relies on. The legal department clarifies whether the adjustment was properly announced.
For the 1 January version of the Ökostrom Plus special contract, it states openly that it is missing from the files. Until sales adds it, this item stays blank in the draft.
Connected systems
Operations
A pilot typically runs on your own data within 6 to 8 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.