Automates service requests and supports advisers with real-time information.
Developed in Germany · Hosted in the EU or on-premises
Delivered together with
Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
A request arrives by email, through the customer portal or as a note from a phone call. The service agent assigns it to a request type, looks up the terms in the knowledge base, checks the CRM for the customer's recent history and writes the reply. If the request belongs to another team, the case moves on and the next person starts the search from scratch.
The service agent sees request, reference and customer history together on opening the case and closes it 60% faster.
The 60% gain in processing speed is this agent's headline figure. The daily volume of 480 requests and the one in five misrouted cases depict a typical day in a service centre; they are not based on any measurement.
The agent reads subject, text and attachments and assigns the case to a request type. It pulls in the customer's previous contacts from the CRM.
Case SVC-77341, request: card block and replacement card, 2 previous contacts foundThe agent drafts a suggestion and cites the passage in the knowledge base that each statement is based on. It takes fees and deadlines from the schedule of prices and services.
Draft reply with 3 references, stating the 6.00 euro replacement card fee and liability until the block is reportedIf the request cannot be handled at first level, the agent attaches its suggestion and the references and routes the case to the responsible queue. The specialist team can see what has already been gathered.
Forwarded to the card services team, case with 3 references and 2 previous contactsThe draft stays in the case. The service agent sends it and is responsible for the information given.
It points to the term in the schedule of prices and services and flags the case. The team leader decides whether a refund is made in the individual case.
If the customer photographs a letter and attaches it to the email, the agent cannot read the text. The service agent then records the request herself, and only then does the agent look up the references.
Connected systems
Operations
A pilot typically runs on your own data within 6 to 8 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud, private cloud or on-premises. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We establish the realistic effect for your organisation in the assessment before the pilot.