Energy

Engineering Knowledge Agent

The quickest route to a design rule is a call to the colleague who knows it by heart.

Makes design rules, manuals and data sheets searchable, with sources.

Open agent
Public administration

Four processes that take up the most time today

Developed in Germany · Hosted in the EU

Developed in Germany · Hosted in the EU or on-premises

Delivered together with

STACKIT Sovereign hosting in Germany, single-tenant from the first user.
Rödl Legal, tax and compliance expertise for legally sound deployment.
4P Consulting Advisory and implementation for the public sector, starting with the AI readiness assessment.

One question at the station, four repositories and, in the end, a phone call.

Design rules sit in work instructions, assembly steps in manufacturers' manuals, limit values in data sheets. Anyone who needs an answer searches the shared drive, the intranet and email attachments, and if that turns up nothing, rings the colleague who built the plant. The answer is never written down, so the next person starts the search from scratch.

4repositoriesShared drive, intranet, email attachments and the folder in the service van.
18 minutesper searchSearching, opening, working out which version is valid.
6searches per shiftAt the station, a technician has questions more often than the schedule allows for.
2callsWhatever he cannot find, he asks the colleague who built the plant.

The technician in the service van has the rule in front of him, with version and page, before he reaches for the phone, and he saves up to 60% of the nearly two hours he spends searching each shift.

The saving of up to 60% is this agent's headline figure. Repositories, search time, searches per shift and calls describe an ordinary service day; they are not measured values.

Three steps through the process.

The agent finds the reference in the archive, with document, version and page; service engineering decides whether the rule applies to the plant on site.

Add the archive to the index

Work instructions, manufacturers' manuals and data sheets are read in and stored with their version and date. Older versions remain findable and are marked as outdated.

9,480 documents indexed, 137 of them in two versions

Answer the question from the sources

The agent answers the question in full sentences and puts the reference alongside, with document, version and page. If two versions contradict each other, it shows both.

Answer on the starting torque, source AA-2019-14, version 03, page 7

Pass open questions to the specialist team

If the agent finds no documented passage, it says so and passes the question on with the sources it searched. The specialist team's answer goes back into the archive.

Question 2026-0344 without a reference, handed to knowledge management

What the agent does not do.

It does not authorise any work on the plant.

It names the rule and the reference. *Service engineering is responsible for deciding whether to work that way under the conditions on site.*

It does not decide which version applies.

If the archive holds two versions of work instruction AA-2019-14, it puts both side by side with their dates. Knowledge management establishes which one is valid.

It does not check whether a manual matches the generation of device installed.

Alongside the manual for type HW 40, the archive also holds the one for the earlier HW 32 series, with a different limit value for the seal kit. It returns both with type designation and reference; the service technician on site can see which series is installed at the transfer station.

Connected systems

  • Document storage on shared drives
  • intranet
  • maintenance management system

Operations

  • Deployment modelEU cloud or private cloud
  • Data processingGDPR-compliant, no model training on your data
  • Responsible teamsEngineering, sales, service

The questions that come up before the first meeting.

How quickly is the Engineering Knowledge Agent ready to use?

A pilot typically runs on your own data within 6 to 8 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.

Where is the data processed?

EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.

Where does the figure “up to 60% less time spent searching” come from?

It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.

Related agents.

Intake review, case 2026/04711

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