One question at the station, four repositories and, in the end, a phone call.
Design rules sit in work instructions, assembly steps in manufacturers' manuals, limit values in data sheets. Anyone who needs an answer searches the shared drive, the intranet and email attachments, and if that turns up nothing, rings the colleague who built the plant. The answer is never written down, so the next person starts the search from scratch.
4repositoriesShared drive, intranet, email attachments and the folder in the service van.
18 minutesper searchSearching, opening, working out which version is valid.
6searches per shiftAt the station, a technician has questions more often than the schedule allows for.
2callsWhatever he cannot find, he asks the colleague who built the plant.
The technician in the service van has the rule in front of him, with version and page, before he reaches for the phone, and he saves up to 60% of the nearly two hours he spends searching each shift.
The saving of up to 60% is this agent's headline figure. Repositories, search time, searches per shift and calls describe an ordinary service day; they are not measured values.