Finds a similar past case for the fault pattern, with its documentation, and suggests a diagnostic path.
Developed in Germany · Hosted in the EU or on-premises
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Advisory and implementation for the public sector, starting with the AI readiness assessment.
The technician is standing at the machine; the fault pattern is an error code plus a particular behaviour on start-up. The service history holds hundreds of reports on the series, the manufacturer's manual runs to eighty pages, and nobody likes searching through either on a tablet in the field. So the measurements start again from scratch, even though the route to the cause is documented.
45% faster fault diagnosis means the technician starts at the measuring point where two past cases ended, rather than from zero.
The 45% gain in diagnosis speed is this agent's headline figure. The 380 past cases, the three hits and the four hours on site sketch a typical service case and were not measured.
The agent takes the error code, series and description from the fault report and uses them to search the service reports for the series. It shows the reports that record the same code on the same series and marks which of them also record measurements.
Fault report SM-9364, 380 reports searched, 3 hits for code F41For each hit, the agent adds the relevant section of the manufacturer's manual and the circuit diagram for the assembly. It names the chapter and page, not the whole document.
Manual for U3 series inverters, chapter 7.4, pages 52 to 55From the hits that record measurements, the agent builds a sequence of measuring points, starting with the one that led to the cause in two cases. The technician works through them and enters each reading.
Diagnostic path for SM-9364, 5 measuring points, first point DC link voltageIt matches the fault pattern to past cases and suggests the measuring points. Service engineering establishes what is faulty on this machine, at the unit itself.
After the assembly is replaced, it records the case with measurements and references. The responsible technician signs off the return to service.
If the report lacks the measurement and the behaviour before the fault, the case still appears among the hits for code F41 but leads to no measuring point. How useful the hits are depends on how reports are written in the field.
Connected systems
Operations
A pilot typically runs on your own data within 6 to 8 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.