One auditor's question, three strands of evidence and a folder last kept up to date by someone else.
The evidence for an obligation is rarely in one place. The designated officer keeps the registration, the technical measure sits in the operations team's ticketing system, and the approval is in the minutes of executive management. For every audit question, someone pulls these three strands together by hand, and then does it all again at the next audit.
3evidence strandsRegistration, technical measure and the management resolution are kept separately.
26obligationsFor each one, there has to be evidence of who implements it and since when.
2 daysper auditGathering everything, reconciling the status of each item, putting the evidence into one pack.
5questions without evidenceFor these, the minutes record a follow-up submission at the end of the audit.
The two days of preparation per audit shrink to one, the five questions without evidence are known before the audit instead of turning up in the minutes afterwards, and the evidence effort falls by 50%.
The 50% reduction in evidence effort is this agent's headline figure. The number of obligations and the two days of preparation per audit reflect a typical process at an operator; they were not measured.