Monitors service level agreements in real time.
Developed in Germany · Hosted in the EU or on-premises
Delivered together with
Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
Transit times come from the TMS, arrival times from telematics, proof of delivery from the delivery scan. It all comes together in a spreadsheet at month-end close. Anyone who wants to know how a contract is performing during the month asks operations and gets an estimate.
The difference between 10 November and 3 December is the difference between correcting course and paying, and that window is where the 30% fewer SLA breaches come from.
The 30% reduction in SLA breaches is this agent's headline figure. The weekly volume of 1,400 shipments and the four commitments from a contract logistics agreement represent a typical set-up; they were not counted.
The agent reads transit times, scans and telematics data for a contract's open shipments. It matches each shipment to the commitment that applies to it.
Contract KL-2026-07, 1,400 shipments in week 46 checked against 4 commitmentsThe agent flags every shipment that breaches a commitment or is about to. For each, it gives the timestamp, the source and the rule it was measured against.
17 shipments over 24 hours, the longest 33 hours, 11 of them with no proof of delivery in the scanThe agent enters the flagged cases in the contract report, sorted by commitment. Logistics controlling decides what follows.
sla_bericht_KL-2026-07_KW46.pdf, 17 cases, sorted by commitment and recipientIt documents transit time and proof of delivery for each shipment with a timestamp. Whether a breach is accepted is for logistics controlling to settle with the customer.
It records that a shipment was nine hours over the commitment. The SLA manager weighs up whether a storm or a customs hold accounts for it.
It measures against the rule in the contract. If the recipient accepted a later date on the phone, customer service must note this on the case; otherwise the shipment stays flagged.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.