Automates service requests in e-commerce.
Developed in Germany · Hosted in the EU or on-premises
Delivered together with
Sovereign hosting in Germany, single-tenant from the first user.
Legal, tax and compliance expertise for legally sound deployment.
Advisory and implementation for the public sector, starting with the AI readiness assessment.
The ticket contains an order number and one angry sentence. The service agent looks up the order in the shop system, the shipping status with the carrier, the return in the returns portal and the history in the CRM. Only then does she start writing, and the next colleague words her reply to the same request differently.
Four minutes after receipt, the draft with shipment status and returns history is in the ticket, and the service agent reviews it instead of compiling it: 60% faster processing.
The 60% speed-up in processing is this agent's headline figure. The 310 tickets a day and nine minutes per ticket sketch a promotion week in e-commerce service; they were not counted in any actual service centre.
The agent reads the ticket history and assigns the request to one of the request types. It pulls the order number and customer number from the text.
Ticket SC-88214, request type returns credit, order 5109-77340 identifiedThe agent retrieves shipping status, returns receipt and payment status for this order. It flags contradictions between the systems with a date.
Return booked into the warehouse on 4 August, credit still outstanding on 26 AugustThe agent saves the draft with shipment status, returns status and next step in the ticket. The service agent reviews, amends and sends.
Draft in ticket SC-88214, 3 evidence lines with datesIt saves the draft in the ticket. The service agent decides whether the draft goes out as it stands.
It states the returns deadline, the receipt date and this customer's previous cases. Whether a credit is granted outside the deadline is decided by the service agent under the company's rules.
It relays the status reported for order 5109-77340. If the parcel is sitting unscanned in the distribution centre, the status it gives stays at the last scan.
Connected systems
Operations
A pilot typically runs on your own data within 4 to 6 weeks. The agent connects to your existing systems rather than running as a separate, parallel environment.
EU cloud or private cloud. Processing is GDPR-compliant and models are never trained on your data. Details in the Trust Center.
It is based on experience from comparable projects and process benchmarks, not a commitment. We work out the realistic effect for your organisation during the assessment before the pilot.