A cut-off date in the middle of the year turns one set of rules into two.
The new version takes effect on the cut-off date; the old one continues to apply to everything before it. In the filing system, both documents sit side by side with almost identical wording, often with no date in the file name. So every response about a live contract has to start by establishing which version applies to the case.
2versionsThe old version still applies to legacy cases, the new one to everything from the cut-off date.
9differing paragraphsOnly nine paragraphs differ; the rest of the wording is identical word for word.
41responses per quarterThat is how often contract management and property services ask which version applies.
6retractionsSix responses had to be corrected because they cited the superseded paragraph.
Six responses had to be withdrawn in the quarter, all because a citation lacked a version date; avoiding three of them is the 50% fewer incorrect responses.
The 50% reduction in incorrect responses is this agent's headline figure. The 41 responses per quarter and the nine differing paragraphs reflect a typical pattern after a change of version and are not actual counts.